Sr. IT Delivery Manager (CPQ)

Engineering

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Sr. IT Delivery Manager (CPQ)

  • Remote, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Zoom is looking for a Senior IT Delivery Manager that will support business solutions in our CPQ, Order to Cash and other supporting systems.

As an IT Delivery Manager, you will manage number of Solution architects, BSA in multi-facet domain to provide leadership and support of CPQ (Configure, Pricing and Quoting), OTC (Order to Cash), Subscription Billing, Payments, and Invoice processing on the Oracle platform.

If you are excited about the potential of leading Zoom's continued evolution into an agile, nimble, customer-obsessed enterprise application organization, then this role is for you!

About the Role

  • Lead a team of Solution architects and functional resources in managing and coming up with complex solutions for applications using Oracle's Big Machine, Oracle Fusion cloud, Oracle Subscription / Billing, Oracle RMCS

  • Translate functional demands to solution driven roadmap

  • Be a mentor to the employees in your team

  • Work with the team to design solutions that leverage best practices and introduce new technologies

  • Functional and technical knowledge on CPQ, Order to Cash business capabilities

  • Partner with the Off-shore (India Team) technical and functional leadership team on prioritization and meet delivery commitment

  • Establish strong partnership with Partners, BSA to refine Establish detail technical tasks and deliverables and communicate status, risks and issues to both technology and business leadership

  • Engage in with BSA, architects and technical leads and/or lead code reviews to ensure best practice coding processes

  • Work with release manager to plan releases and release schedules

  • Work in a cross-functional team across multiple projects

  • Understand and be able to identify bottlenecks across the system and evaluate performance of various components

  • Analyze, evaluate and propose technologies to efficiently address product requirements in the software design

  • Execute full lifecycle software development using standard Out of the Box configurations, BML scripting for Config rules, Oracle's APIs and cross-functional module of Oracle fusion applications

  • Advanced knowledge and practical experience with application design principles, patterns, and practice in order to provide immediate short- and long-term solutions

  • Review and debug existing source code and resolve support requests for existing environments

About You

  • Engineering / CS / MIS degree (Bachelor's; graduate degree a plus) and 10+ relevant industry experience

  • Have at least 8+ years of experience as a manager leading a SaaS business applications including robust technical hands-on experience in CPQ, Order to Cash, Subscription Billing, Tax, Payment and Invoice Management and related capabilities

  • Deep technical & functional hands-on experience in the Oracle and Zuora platform, technology and integrations including workflows, BML scripting, SQL queries, APIs mandatory

  • Experience with dev/data ops to enable the team to move at scale

  • Track-record of solving complex data processing and storage challenges through scalable, fault-tolerant architecture

  • Significant prior experience in designing and building highly scalable and reliable solutions using Oracle Big Machine, Oracle Fusion, Oracle Subscription in a PaaS infrastructure

  • Software development experience with proficiency in Python, Java, or another language.

  • Prior experience in coming up with extended scalable solutions in the cloud (AWS, Azure, GCP) and database technologies such as Snowflake, Redshift, SQL/NoSQL and or columnar databases

  • Highly positive and collaborative individual that excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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