Solutions Engineering Manager, Contact Center

Sales (SL)

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Solutions Engineering Manager, Contact Center

  • Remote, Alabama, United States
  • Remote, Alaska, United States
  • Phoenix, Arizona, United States
  • Remote, Arizona, United States
  • Remote, Arkansas, United States
  • Bay Area, California, United States
  • Remote, Florida, United States
  • Alpharetta, Georgia, United States
  • Chicago, Illinois, United States
  • Remote, Illinois, United States
  • Remote, Indiana, United States
  • Overland Park, Kansas, United States
  • Topeka, Kansas, United States
  • Remote, Maryland, United States
  • Remote, New Jersey, United States
  • New York, United States
  • New York City, New York, United States
  • Remote, New York, United States
  • Remote, Ohio, United States
  • Austin, Texas, United States
  • Remote, Texas, United States
  • Remote, Washington, United States
  • Seattle, Washington, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Zoom Phone, Solutions Engineering Manager is an exciting and rewarding position.  We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the SE function.

This Leadership role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team.  Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.  In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc).

Responsibilities

  • Oversee and lead SE’s.

  • Attract, coach, mentor and develop a highly technical and driven team

  • Build a business plan with regional sales partners

  • Handle technical and customer escalations from the team

  • Define and implement technical demand generation and events

  • Work cross functionally to deliver results

  • Drive the Zoom Vision

  • There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.

Requirements

  • Lead by example and influence, always from the front
  • Work effectively across multiple leaders and departments
  • Strong business acumen and executive presence
  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
  • Minimum 7 years experience in the Unified Collaborations industry
  • Minimum 3 years leading a previous technical presales organization
  • In-depth knowledge of "traditional" voice communications systems and applications
  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
  • Thorough industry competitive knowledge including solution, technology and product offerings
  • Typically requires BS/BA (EE/CS) or equivalent

Desired Skills

    • End-to-end IT systems knowledge
    • Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers
    • Formulate and communicate a technical solution / vision
    • Understand Zoom partner and ecosystem partners, products, and applications
    • Be flexible and able to function in a high growth environment

    We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

    We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

    New York City Salary Range or On Target Earnings:

    Minimum:

    $180,000.00 USD

    Maximum :

    $297,000.00 USD

    In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

     

    Information about Zoom’s benefits is on our careers page here

    Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

    We also have a location based compensation structure; there may be a different range for candidates in other locations.

    Explore Zoom:

    #LI-Remote

    Fraudulent Employment Offers

    Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

    Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

    Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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