Solutions Engineer - Contact Center (Bilingual: English/French)

What you can expect

Zoom is growing its global Customer Experience (CX) Solutions Engineering team!

If you’re passionate about working with customers, thrive on solving complex problems, and are excited by the technology shaping the future of customer engagement, this is your opportunity to build what’s next with us.

Do you have experience in the Contact Center, UCaaS, or CX technology space? Are you curious about how AI, automation, and data insights can transform customer interactions? Join Zoom and help us reimagine how the world connects, communicates, and delivers happiness.

About the Team

Zoom’s Contact Center Solutions Engineers are the trusted technical advisors behind our rapidly expanding AI-first CX platform. We partner with sales teams to design, demonstrate, and deliver solutions that improve how our customers serve theirs.

As part of this team, you will drive customer success, influencing product direction, and showcasing the power of a unified UCaaS + CCaaS experience.

Responsibilities

• Serve as a trusted advisor throughout the pre-sales lifecycle, translating technical and business requirements into impactful solutions.
• Showcase the art of the possible - build and deliver compelling demos that bring customer use cases to life.
• Develop trusted relationships with customer executives, technical leaders, and stakeholders to ensure business outcomes are achieved.
• Act as a customer-focused problem solver, connecting business objectives to innovative solutions with measurable value.
• Partner with account teams to lead technical discovery, product workshops, and proof-of-concept engagements.
• Collaborate cross-functionally with Product, Marketing, and Engineering to provide field insights that shape future innovation.

What we’re looking for

• 2+ years of experience in customer-facing pre-sales or technical roles within CCaaS, UCaaS, or related CX technology domains (e.g., Conversational AI, Workforce Engagement, Quality Management).
• Strong technical curiosity with the ability to simplify complex concepts and inspire customer confidence.
• Proven ability to design and deliver impactful, story-driven demos that connect technology to real-world outcomes.
• A collaborative mindset—someone who thrives in team-oriented, fast-moving environments.
• Fluency in both French and English is required to effectively support our customers and partners across multilingual regions

---

French Translated Job Description:

Ingénierie des solutions

Ce à quoi vous pouvez vous attendre

Zoom cherche à développer son équipe mondiale d'ingénierie des solutions CX. Le travail avec les clients vous passionne ? Avez-vous de l'expérience dans le secteur des centres d'appels ? Êtes-vous passionné par la découverte de technologies qui améliorent l'expérience client ? Si c'est le cas, nous serions ravis que vous vous joigniez à nous sur Zoom !

À propos de l'équipe

Les ingénieurs de solutions de contact sont des experts techniques du portefeuille de centres d'appels Ai-first de Zoom, qui pilotent les aspects techniques des cycles de vente CX avec les équipes commerciales. Rejoignez-nous pour aider nos clients à améliorer l'expérience de leurs clients et pour développer la prochaine activité d'un milliard de dollars de Zoom.

Ce que nous recherchons

• Résolvez les problèmes de manière créative grâce aux compétences nécessaires pour fournir une démonstration convaincante.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.