Solutions Architect - Subscription Billing and Payment Engineering

Engineering (EN)

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Solutions Architect - Subscription Billing and Payment Engineering

  • Remote, United States
  • Bay Area, California, United States
  • Full time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We are seeking a Solutions Architect in the Billing Engineering and Operations team who wants to be part of a modern, progressive Business Systems team to help Zoom’s larger commitment to providing happiness to both internal and external customers and partners. 

As a Solutions Architect you will provide technology leadership for the Subscription, Billing, Payments and Invoicing projects on the Zuora Billing platform. 

In this role you will be partnering with the other solutions architect, business systems analysts and engineering leads to streamline, simplify and automate end to end subscription, billing, payment and invoicing business processes with best of breed technology solutions, integrating with other business systems to achieve adoption of self service capabilities for our business users including processes and activities like shutdown, write-offs and refunds.

This is a highly visible and critical role, reporting to the Leader of Billing and Operations team, offering the chance to be a change agent for the Lead to Cash transformation. 

If you are excited about the potential of leading Zoom’s continued evolution into an agile, nimble, customer-obsessed enterprise applications organization, then this role is for you!

Job Responsibilities:

  • Collaborate and establish strong partnerships with architect and leads in Billing, Payments, Cash Mgmt and Revenue teams to convert business requirements to solutions architecture and designs

  • Partner with multiple technology teams (eCommerce, Salesforce, Zuora, Data Science and Engineering, in-house systems) to define technical requirements, Technical design, data integration flows and actionable tasks to deliver a scalable solution

  • Establish detailed technical tasks and deliverables and communicate status, risks and issues to both technology and business leadership

  • Provide expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities

  • Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups

  • Design and guide data analysis, conversion and migration, interfaces and reports


Engineering / CS / MIS Degree (Bachelor's ; graduate degree a plus) and 10+ years of relevant industry experience.

8+ years of SaaS business applications experience including robust technical experience in Subscription, Billing, Payment and Invoicing Mgmt and related best of breed systems. 

Deep technical experience in the Zuora platform, technology and integrations including workflows, data query, APIs is mandatory. Technology experience or knowledge of Web Services, XML, SOAP, REST is a plus

Highly positive and collaborative individual that excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels with a love for and ability to multitask and deal with ambiguity

Experience in presenting systems/IT concepts to senior business and IT stakeholders, ability to communicate with passion, and ability to articulate with business context. 

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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