Senior UX Research Manager

Product (PR)


Senior UX Research Manager

  • R10270
  • Remote, Arizona, United States
  • Bay Area, California, United States
  • Southern California, California, United States
  • Portland, Oregon, United States
  • Remote, Oregon, United States
  • Seattle, Washington, United States
  • Product (PR)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Reporting to the Head of Design, you will lead a team of UX Researchers, responsible for identifying and sharing insights that help the company grow while focusing on what’s important. You will provide context, capabilities and operational scale to the design and product organization. You will also continue to grow and develop a team of researchers by helping to bring our product vision to life. If you have the right blend of maturity, operational excellence, as well as being an inspiring leader, this role is custom made for you.


  • Oversee all of UX research at Zoom and help shape the path forward for the company leveraging the insights learned.

  • Support a team of top tier researchers who drive the UX research on how members react to our overall customer experience.

  • Encourage ever deepening empathy from your team as they continually figure out ways to better understand our current and future members.

  • Proactively find opportunities for research to have a strategic impact across key product initiatives.

  • Empower the product and design teams to conduct research on their own in a scalable, efficient way.

  • Lean into innovative techniques to advance the craft of user research, market research and consumer insights.

  • Hone your team’s storytelling abilities as they effectively interpret and share all kinds of data within the company.

  • Improve and expand the team by attracting, developing and retaining high-performing senior research professionals who bring diverse perspectives and excel within an inclusive environment.

  • Lead with context and promote an atmosphere of candor, trust and transparency.

  • Continually build bridges to firm up fruitful collaborations with senior leadership across the content, marketing, engineering and product organizations.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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