Senior Software Development Engineer

Engineering (EN)

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Senior Software Development Engineer

  • San Jose, California, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Job Description:

Responsible for Zoom product features design. Work with team members to evaluate and design new XMPP and backend features including scalability and performance, third party tools evaluation etc. Write XMPP and backend design document and data flows and how various components interact with each other. Review the design with key team members and updated the design per feedback accordingly. Review the design with security, privacy and legal teams. Responsible for Zoom product features implementation. Write code using Erlang and C++ to implement the feature design. Write unit tests and automated tests for newly implemented XMPP and backend features. Work with the QA team to define integration test cases. Make sure the code is being reviewed before committing to the release branch. Contributing to Zoom product architecture. Actively participate in architecture discussions and review meetings for XMPP and backend components. Work with security & privacy teams to make sure security and privacy requirements are met. Work with cross functional teams to deliver product features and enhancements. Work closely with product managers, designers, QA, and release engineers to deliver product features with quality. Help on any build failures as needed. Provide feedback on designs and review requirements. Mentoring junior             team members. Responsible for Zoom product bug fixes and customer escalations. Attend bug triage meetings on a regular basis. Fix bugs as needed based on priority and triage. Fix customer issues and escalations. Help triage production issues in the XMPP and backend areas. Participate in customer meetings as needed. 

Minimum Education & Experience Requirements:

Master’s Degree in Mathematics, Computer Science, Engineering, Mechanical Engineering, Computer Information Systems, a related field, or a foreign equivalent and 2 years of postbaccalaureate experience in the job offered or related. In lieu of a Master’s Degree and 2 years of experience, Employer is willing to accept a Bachelor’s degree in Mathematics, Computer Science, Engineering, Mechanical Engineering, Computer Information Systems, a related field, or a foreign equivalent and 5 years of progressively responsible post-baccalaureate experience in the job offered or related. Applicants must have 2 years experience (5 years in possession of a relevant Bachelor’s Degree) in the following: (1) Erlang programming language to build communication systems; (2) building large scale cloud services to be able to support millions of users; (3) C/C++ networking/communication programming on Linux/Unix platform; (4) highly available system design and implementation; and (5) computer networking protocols including TCP/IP or SIP. Telecommuting Available. Multiple Positions Available.

Company Name: Zoom Video Communications, Inc. 


We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 

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