Senior Site Reliability Engineer

What you can expect

As a Senior Site Reliability Engineer, you can anticipate opportunities to work on our hybrid systems across the globe. You will be responsible for installing, configuring, and monitoring new systems within a network of global data undefined. Additionally, you will patch and maintain thousands of physical and cloud systems worldwide. To streamline operations, you will develop automation to reduce repetitive tasks and analyze and address performance bottlenecks. Furthermore, you will update and troubleshoot user access permissions, resolve network connectivity issues, and maintain system firewalls.

About the team

Zoom's SRE team is committed to delivering customer happiness, improving business efficiency, and promoting agility through innovation, data-driven insights, and automation. Our impact is reflected in smooth user experiences, optimized processes, and support for Zoom's expansion in the realm of communication and collaboration.

Responsibilities

Being a technical leader to the team and within the greater organization. Monitor and analyze system performance metrics to identify and address potential issues proactively and automatically. Ensure code quality through excellent documentation and thorough testing pipelines. Collaborate with other teams to troubleshoot system performance issues and promote SRE best practices.Optimize system deployment, configuration, performance, and uptime.

What we’re looking for

• Demonstrate 5-10 years of hands-on experience in Site Reliability Engineering, DevOps, or Production Operations roles.

• Have a deep understanding of Linux fundamentals with a focus on Ubuntu systems. CPU/Memory/IO/Network troubleshooting and optimization.

• Have experience with bare metal infrastructure and datacenter operations, including proficiency in operating system deployment tools (Foreman, Cobbler, MAAS etc.)

• Have experience with core network services like DNS, NTP, DHCP, and HTTP.

• Demonstrate the ability to automate repetitive tasks to eliminate manual toil.

• Demonstrate skills with Ansible, Terraform, Kubernetes and Python. Unit and integration testing.

• Implement or improve existing CI Pipelines: Jenkins, GitLab CI, etc.

• Have experience with observability and monitoring tools. Tune alerts to reduce noise and improve response times. Develop metrics and dashboards.

• Clear written and verbal communication skills.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.