About This Role
Responsible for Zoom Phone Server task design & development, production issues and solutions, server enhancements, ticket support & solution, requirements analysis, support of new customer features, support of new SBC features, problems analysis, and supporting the Operations team with their deployments. Perform Zoom Phone Server Task Design & Development. Design the overall architecture for Zoom Phone tasks and communication interfaces with client & web teams, including detailed control flow at SIP level. Work with Web Development team on SQL Design and Data structure management in Redis. Use C/Lua to implement control logic. Clearly specify control command requests and their interaction between clients, servers, and the interaction flow with other server modules. Drive tasks across teams and ensure seamless feature roll out after release plan. Work cross-functionally with the database team to review any SQL changes. Responsible for unit and integration tests with client/web team. Ensure tracking logs are easy-to-understand for future debugging. Work on Zoom Phone Server Production Issues Analysis & Support. Support our Operations team to check production issues on time. Prioritize and drive issues to resolution in a timely manner. Review issues and solutions to improve our code/processing flow. Work on Zoom Phone Server Enhancements. Research technologies and improvements that will enhance features, server control flow, and performance. Work a diverse, distributed team to discuss and implement future enhancements & possible solutions. Work on Zoom Phone Ticket Support & Solution. Analyze customer tickets and work with the support team to ensure we have a clear understanding of customer problems. Obtain exact call records by acquiring logs, capturing files, calling numbers and gathering any account and relevant information, that helps us document control flow based on info in ELK logs. Work with engineering team to find final resolution that resolves and closes customer issues. Work on Customer New Features Requirements Analysis. Work with PM/TPM to ensure new feature requirements are accurately understood. Design use-cases and review them with the team, to give clear direction and delegate tasks. Collaborate with the Engineering team to confirm the final design, scope and assign the task leader and owner. Work with SBC Team on New Features Design and Problems Analysis. Discuss and review current issues with SBC technical support. Report any new SBC issues and work with the Engineering & QA teams to find a solution. Work with the Engineering team to improve our Client & Server control flow to match SBC requests. Support the Operation Team with any problems during deployment. Support testing of basic functions after new package deployment, including, but not limited to: basic calls, hold, transfer, recording, merge call, upgrade to meeting, network changes. Work with Operations team to discuss and review deployment details for new release.
Minimum Education & Experience Requirements:
Bachelor’s degree in Computer Science, Computer Engineering, a related field, or a foreign equivalent. Must have 5 years of progressively responsible post-baccalaureate experience in job offered or related occupation. Experience must include: (1) C/C++ and object-oriented programing; (2) network communication & Multitask programming; (3) Linux server development; (4) script programming including Python and Lua; (5) TCP/IP, TLS, SIP, and RTP/RTCP protocols; and (6) databases including Mysql and Redis.
Company Name: Zoom Video Communications, Inc.
Salary Range or On Target Earnings:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Find us on social at the links below and on Instagram
View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.
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