Senior Sales Operations Manager, LATAM

Sales (SL)


Senior Sales Operations Manager, LATAM

  • R10143
  • Remote, Arizona, United States
  • Denver, Colorado, United States
  • Remote, Florida, United States
  • Remote, Georgia, United States
  • Sales (SL)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is seeking a Senior Sales Operations Manager - LATAM (SSOM) to work as an embedded resource to Sales Segment leaders and that segment’s sales management team, who are leading Zooms sales growth. The SSOM plays an important role to sales management teams by partnering with sales leadership, and key cross functional stakeholders across the business to better execute on structure, evaluate business problems, design and then implement actionable recommendations, while tracking success metrics. Also, the SSOM will be called on to assess our sales effectiveness, sales productivity, KPI framework and revenue programs to exceed our goals. This person will have a depth of experience in high growth SaaS markets.  This is a strategic thinking role, balanced with being comfortable with hands on finessing of data by working through specific data driver deliverables, while at the same time analyzing and providing insights on opportunity/risk levels. In short, we are looking for a highly experienced specialized generalist in sales strategy and operations.

You will:

  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics
  • Partner extensively with the Go to Market Insights team to understand the quantified view of the market opportunity. This understanding will help you to make recommendations on optimizing sales resource planning and quota planning accordingly
  • Define, manage, and provide insights on key performance indicators (KPIs) across a range of selling segments: direct, indirect, SMB, Enterprise, etc.
  • Become a subject matter expert on Sales Segmentation definitions, Sales Booking Policy and Global Rules of Engagement. This may include weighing in to help resolve any disputes over policy that may arise
  • Understand the impact of Privacy and Security issues as the impact Zoom across the business
  • Co-lead executive analyses, strategies, and deliverables (e.g., Executive presentations, QBRs, etc.)
  • Utilize the Zoom sales technology stack to regularly report to sales leadership and the executive team all activities, product performance, data and reporting
  • Work collaboratively to deploy technology to increase the amount of time that reps spend selling and to automate key processes
  • Quickly synthesize information, structure a concise, clear presentation of findings to an executive audience and prioritize issues as appropriate
  • Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity
  • Working in partnership with Sale Enablement and GTM Insights. Deliver a unified and connected planning and best practice environment around quota management, territory management, pipeline management, forecasting, quarterly business reviews and GTM Planning, in collaboration Financial Planning & Analysis, Data Management, Enterprise Systems teams, Marketing, Marketing Operations, Human Resources and Sales Support, all of which support a world class sales organization
  • Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines
  • Partner with Sales Enablement on implementation of enabling systems and tools, working closely with internal systems teams towards reducing ramp times of new reps
  • Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale as the business expands globally

You have:

  • 10+ years of work experience in Global Sales Strategy, Sales Operations, or Business Operations
  • 5 years’ work experience + Zoom experience in Sales Operations & Enablement, could act as a substitute for 10-15 years work experience
  • 5 years’ experience with SaaS, B2B, multi-product and technical sales business models, with a preference to high growth companies.
  • Proficiency in, Google docs, Excel, and technically savvy for other key sales applications; will consider another CRM proficiency
  • Direct or indirect management experience with global sales leaders in worldwide regions
  • Comfort with C-level presentations, meetings, strategy discussions, yet possesses the ability to connect with field sales reps   
  • An outcomes-oriented approach to sales and sales operations with corresponding experience managing key metrics for success
  • International Languages Preferred – LATAM (Spanish, Portuguese)
  • Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills

Educational Requirements

  • BS Degree in business, economics, communications or other disciplines
  • MBA preferred, will also consider an MA with a specific discipline
  • Certificates in global strategy or business analytics from credentialed universities also preferred

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Colorado Salary Range or On Target Earnings:


$126,360.00 USD

Maximum :

$233,730.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.  Information about Zoom’s benefits is hereNote: Starting pay will be based on a number of factors and commensurate with qualifications & experience.  We also have a location based compensation structure; there may be a different range for candidates in other locations.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:


Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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