Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
As a Senior Product Manager you will work with multiple departments in Zoom including Sales, Engineering, Customer Support, Privacy, Security, Billing and IT teams to support our teams in their support of customers.
Develop business system requirements to enable Channels & Verticals (Healthcare, Government, Education) specific product launches
Develop requirements to accelerate product SKU launches, including automation of pricing, billing and payments
Develop frictionless channel quoting/ordering experience ( API’s , Self Service Portals)
Work with cross functional teams (Sales, Engineering, Operations, Finance, Marketing, Security, Legal/Privacy etc) to elicit requirements for Zoom's internal systems and work with multiple technology teams (Salesforce, Zuora, Data Science and Engineering, in-house systems) to determine requirements, process flow diagrams and accomplish tasks to help achieve a scalable solution.
Develop internal controls to ensure coordination across multiple teams based on Zoom's privacy and compliance policies
Establish detailed project plans and communicate status and risks to both technology and leadership
Manage multiple concurrent projects with multiple work streams that require inputs from partners
6+ years of relevant Product Management experience
Experience supporting technologies such as, JIRA, Confluence, Lucidchart, SQL, Figma, Product Board, Asana
Knowledge of enterprise business systems, such as Salesforce, Zuora, Netsuite, or Oracle
Knowledge of Sales and Partner Quoting, Billing/Payment, and Revenue recognition systems for SaaS Enterprise Customers
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
Colorado Salary Range or On Target Earnings:
Maximum :$181,170.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact firstname.lastname@example.org.
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