Senior Learning Strategist

Project Management


Senior Learning Strategist

  • R9132
  • Remote, United States
  • Project Management
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is seeking a Senior Learning Strategist to join our Compliance team. You will oversee the governance of all internal and external learning programs across Zoom's enterprise. This includes the hands-on design and implementation of policies, procedures, and processes for internal and external global learning. You will partner with cross-functional learning leaders to coordinate, plan, monitor, report on, and optimize educational programs that enhance workforce, community, and customer capabilities and drive compliance in our organization and with our business partners.

Consulting skills are of paramount importance and are significant success criteria for this role given the need to work with learning leaders and administrators by "connecting the dots" across the various stakeholder groups with several areas of focus. Your goal will be to create a cohesive and unified experience for learners, leveraging the content created and expertise from across the company for a high-impact learning culture.


  • Develop standards of excellence for internal and external global learning programs, in collaboration with cross-functional learning leaders

  • Develop a governance framework for rolling out, scheduling, and tracking internal and external learning programs in all formats and modalities

  • Design a framework, process, and governance around training and certification programs

  • Develop a framework for assessing the effectiveness of internal and external training programs

  • Advise around areas of potential cost reduction, increased learner engagement, and increased speed to proficiency, or any other means to positively impact learner experience

  • Lead the development and evaluation of Zoom learning policies and keep us on track to meet industry regulations and standards, including access controls and data lifecycle practices

  • Consult on and support customer-facing learning, branding, and communication deliverables

  • Create a metrics framework that can effectively measure the success of the global learning portfolio; own reporting to executive leadership to satisfy compliance requirements

  • Oversee the effective use of the Learning Management System to manage and evaluate learning using key metrics to support a high impact learning culture

  • Create a learning community among internal stakeholders and raise awareness of new technology and resources to enhance learning effectiveness

  • Liaise with Departmental Learning Leaders, LMS Administrators, and IT Product Manager and Administrators to make sure needs are being met with a lens of continuous improvement

Minimum Qualifications:

  • Deep knowledge and comfortability with Learning Management Systems (LMS), including implementation and management

  • 10+ years' overall experience with enterprise learning, organizational development, compliance, training or similar

  • Ability to establish credibility and working relationships with a wide range of corporate team members, including operations, management, executive, and legal staff as well as external personnel, including auditors and customers

  • Must be able to effectively communicate with varied company stakeholders utilizing excellent verbal and written communication skills

  • Hands-on experience implementing and managing a change management program in an organization of at least several thousand employees

Preferred Qualifications:

  • Experience in Organizational Development, Education, Human Resources Management, Computer Science, Business Administration or equivalent combination of specialized education and experience

  • Experience working in "startup" environments, technology (especially software-as-a-service)

  • Experience with security and privacy frameworks, compliance, sales enablement, and leadership development

  • Proven track record of successfully influencing others on whom you depend to achieve your goals

  • Certifications such as PMP, Prosci Change Management

  • Experience integrating Enterprise tools into an LMS including and not limited to: Workday, Salesforce, Okta, ServiceNow, and more


We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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