Senior Billing Manager

Customer Services (CS)


Senior Billing Manager

  • R11024
  • Remote, United States
  • Customer Services (CS)
  • Full time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.


Customer Support and Billing is a global team that provides around the clock support to Zoom for Commercial and Zoom for Government. We are the Service Delivery Team for levels of Customers from Small Business to Premier Services. We also play an integral part for all Go To Market New products and Features. 


As the Senior Billing Manager for Zoom, you will play a critical role in working with our strategic business partners and applying best practices in Billing governance and management.  You  will have 5 direct reports and report to the Head of Customer Support and Billing.

  • Manage the activities of credit approval and credit collection 

  • Develop, implement and maintain systems, procedures, and policies 

  • Recommend credit limits and handle special credit arrangements and problem collection accounts

  • Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures 

  • Select, develop, and evaluate personnel to ensure the efficient operation of the function

  • Establish operational objectives and work plans and delegate assignments to subordinates

  • Take part in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect 

  • Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives 

  • Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results 

  • Establish and assure adherence to budgets, schedules, work plans, and performance requirements 

  • Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers 

  • Exercise supervision in terms of costs, methods, and staffing


Required Qualifications:

  • Bachelor’s degree in a relevant field or equivalent experience

  • Experience managing program and project progress against plan and provide communication on status, risks, and issues

  • Cross collaborating to Legal, Finance, or Business Operations

Preferred Qualifications:

  • 4+ years of billing management experience preferably working in or with a global business organization

  • Mid-level management experience working in a multinational management consulting or professional services company

  • Reporting document vendor audit observations and providing information to stakeholders on vendor status and gap analysis

  • Tracking vendors to ensure service level agreements are being met along with on-going reporting of vendor performance and quality

  • Ability to identify vendor reporting/compliance tools and make recommendations to on improvements

This is a US-based position with the opportunity to work remotely.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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