Sales Development Representative

Sales (SL)


Sales Development Representative

  • R10169
  • Singapore
  • Sales (SL)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

We are looking for a self-driven Sales Development Representative to join our growing team in Singapore. You will be the first point of contact for prospective customers from our Enterprise and Major Accounts segments and focus on qualifying opportunities from inbound leads. You will work with prospective clients to provide them with the right Zoom services to meet their video and online meeting needs. Reporting to our global head of the SDR program based in the US, you will have a great opportunity to build your sales and customer-facing skillset, and advance your career

About the Role

  • Generate pipeline through strong selling and influencing skills to set up qualified appointments for Account Executives
  • Understand the Zoom platform, pricing and customer use cases enough to provide a high level introduction.
  • Uncover customer needs using BANT qualification
  • Connect Customer to Account Executives and attend customer meetings
  • Nurture existing pipeline to generate revenue
  • Achieve (if not exceed) quarterly qualified opportunities quota
  • Absorb the sales development playbook and be ready to start contacting new prospects 10 days from start date.
  • Conduct account development best practices with email, phone, Outreach, LinkedIn Sales Navigator, Salesforce CRM
  • Understand ongoing sales priorities and targets
  • Provide best practices and feedback to managers and enablement
  • Use Salesforce CRM and other tools to build and maintain accurate activity, contact, and account information of all customers and prospects.
  • Deliver Happiness to customers who require support or billing assistance, and maintain specific CSat Scores

About You

  • You have at least 1 year of Sales or Customer-Facing experience
  • You have excellent customer service skills and sales acumen
  • You are eager to learn, adapt well and thrive through change
  • You give feedback for what's working and what's not working, also you receive feedback and implement changes to improve
  • You consistently meet sales or performance goals, Deliver Happiness to your customers, and enjoy working closely with your team
  • You have experience with Salesforce or other CRM tools
  • You have excellent verbal and written communication, presentation, and relationship management skills, in both and English and Bahasa Melayu or Bahasa Indonesia

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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