Regional Partner Programs Manager - LATAM

Sales (SL)

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Regional Partner Programs Manager - LATAM

  • R10441
  • Remote, Rio de Janeiro, Brazil
  • Remote, Florida, United States
  • Sales (SL)
  • Full time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Partner Programs Manager is responsible for helping to manage and support the evolution of the Zoom Up Partner Program in the LATAM region.  In this dynamic and multi-faceted role, he/she will help maintain, support, and grow the partner programs regionally.   The Partner Programs Manager will support and execute an annual compliance process to measure and monitor partners’ performance against program requirements.   This role will also be responsible for enrolling new partners, managing the contractual process, pricing strategy, and supporting other channel program initiatives as needed.  The Partner Programs Manager will have experience in managing programs to support Software as a Subscription (SaaS) models including Renewals and will be required to work cross functionally to ensure successful adoption of the Zoom Up Partner Program.    This individual will use a data driven approach that also incorporates partner feedback and internal feedback to ensure an outstanding program and partner experience in a very fast paced, hyper-growth company.
 

Responsibilities

  • Regional Partner program support.  Skilled at working cross functionally with a range of teams including sales, finance, legal, enablement, marketing, operations, product management, to support program definition and execution

  • Being the go-to-person in regional for Partner Program related questions and owning proper supporting documentation and processes

  • Drive and manage program compliance annually in region, partnering with Channel Account Managers

  • Manage partner contracting process in region

  • Provide regional support for launching program updates, including communications and documentation

  • Special projects as needed, in support of the Global Partner Programs organization

  • Own and report on partner performance and participate in regular business reviews with leadership and stakeholders

 

Requirements

  • Min. 5-7 years of partner program experience in SaaS industry, including experience in direct advising and persuading, and negotiating at all levels of seniority

  • Experience of working with Referral, Reseller and Distribution Partners, and service Providers across multiple geographies

  • Strong project management and organizational skills

  • Current experience in a high growth enterprise software company, with SaaS/Cloud business models

 

Skills

  • Speaks fluently Spanish and Portuguese, in a business environment

  • Experience in managing and launching industry leading partner programs

  • Demonstrated record of building and fostering durable business relationships

  • Strategic thinker with a sales mentality and a proven ability to execute strategy

  • Partner-based experience at an international SaaS company

  • Strong analytical and presentation skills

  • Excellent communication skills (verbal and written)

  • Strong leadership skills to achieve or exceed goals

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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