PSO Solutions Architect

Customer Services (CS)


PSO Solutions Architect

  • R9722
  • Remote, United States
  • Remote, Alabama, United States
  • Remote, Alaska, United States
  • Remote, Arizona, United States
  • Southern California, California, United States
  • Remote, Florida, United States
  • Alpharetta, Georgia, United States
  • Remote, Idaho, United States
  • Chicago, Illinois, United States
  • Remote, Illinois, United States
  • Remote, Indiana, United States
  • Remote, Michigan, United States
  • Remote, New Jersey, United States
  • Remote, North Carolina, United States
  • Remote, Ohio, United States
  • Remote, South Carolina, United States
  • Remote, Tennessee, United States
  • Austin, Texas, United States
  • Remote, Texas, United States
  • Remote, Utah, United States
  • Remote, West Virginia, United States
  • Remote, Wisconsin, United States
  • Customer Services (CS)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

 As a strategic thought-leader with technical and sales acumen, the Solutions Architect on the Advanced Services team delivers happiness by architecting simple solutions for modern challenges.  

The ideal candidate must be self-driven and have a background in various technologies including knowledge of the Zoom platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.  In-depth knowledge of commonly integrated non-Zoom solutions is preferred.


The Solutions Architect must be able to understand and articulate Zoom's architectural advantages and collaborate with cross-functional teams in designing, implementing, and expanding solutions for our customer’s biggest collaboration challenges.

A Solutions Architect provides in-depth product knowledge to inform enterprise necessities such as deployment design and planning. As a Solutions Architect, you will document all facets of system integration including comprehensive drawing sets, parts lists, cable schedules, and system configuration details.  You serve as an integral team member with the client, account team, project manager, and the service team to support ontime delivery of solutions and services that meet or exceed customer requirements within expected budgets and project schedules.

Members of this team must also maintain a high level of professionalism and ongoing proficiency in the video, audio, networking, desktop, and mobile technologies through continued self-study and other certification achievements.  


  • Experience in the engineering and design of audiovisual systems, including but not limited to: projection and display, pro-audio performance systems, conferencing sound and speech reinforcement; audio, video and web conferencing; analog and digital signal processing, distribution and routing, and integrated control systems

  • Knowledge of audiovisual architectural and construction requirements, including but not limited to: sightline studies; structural support requirements; cabling pathways; power and grounding

  • Knowledge in the design of using equipment from a variety of professional AV equipment manufacturers.

  • Knowledge of software AV design tools

  • Minimum of 3 years of audio visual design experience or demonstrated equivalence

  •  CTS-D, Q-Sys, Dante certifications preferred

  • History of industry or organizational leadership

  • An ability to represent the technical aspects of how and why we solve customer problems related to their adoption of Zoom

  • Software as a Service knowledge preferred

  • Must be able to adapt to an evolving environment and set of responsibilities


  • Excellent communication skills

  • Manage a multitude of projects and deployment types

  • Problem solve effectively and efficiently

  • Ensure work is performed in accordance with a high standard of service and quality

  • High level of attention to detail while maintaining vision of the larger business objectives 

  • Plan, organize and manage resources

  • Multitask effectively

  • Highly organized 

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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