Program Specialist- Global Emerging Talent

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

 With over 10000 global employees, Zoom prides itself on attracting a hardworking and driven community of people from an array of backgrounds. Being intentional about having a diversity of career stages within our workforce is key to Zoom’s culture and business success. With that, we are excited to continue to build out our Zoom University-Global Emerging Talent (GET) Program. Our goal is to establish an outstanding function that finds, welcomes, and develops the most diverse group of early-in-career top talent.

As a Program Specialist in the Global Emerging Talent Team, you will work closely with a team of Recruiters and Program Manager. The Program Specialist is an integral partner in transforming the intern and new graduate career launch into an experience of collaboration, learning opportunity and a sense of foster. 

Key Deliverables: 

Talent Programs & Engagement

• Enhance candidate experience by providing quality engagement opportunities

• Develop New Grad and Internship Programs: Enhance and create programs that focus on pipelining top talent through engaging experiences that highlight Zoom’s culture and employment brand

• Work closely with GET program lead to create, launch and execute pre and post-offer candidate engagement and fostering strategy 

• Design, organize & coordinate an engaging and robust on-boarding cohort that include learning, networking, executive presence, alumni panels, intern project showcase and other convivial

• Deliver exceptional experiences through frequent communication and support to hiring managers and emerging talent throughout the program experience, delivering orientation as a subject matter expert to query management

• You will be accelerating Zoom’s footprint: not only assure the future company talent, but also for the culture, talent enhancement and career development path of the emerging talent

• Partner with recruiters and recruiting lead to support on employer branding, to build a recognizable early career brand, university relationships and opportunity sensitization among potential talent

Program Data & Strategy

• Build a robust measure of effectiveness for each of these programs and create strong tracking and progress reviews with leadership teams across

• You will create and own program metrics, analyzing the program’s performance, effectiveness, and return on investment and use a data-driven approach to integrate the program across’ business functions

• Self-regulate prioritization and collaborate with internal stakeholders to drive engagement strategy

• Leverage  Zoom employee resource groups and other internal experience group(s) to support university recruitment & candidate care  efforts 

• Maintain service level agreements (SLAs) to share correspondence to internal stakeholder, regular communication/updates  and query management

• Vendor management with Program Lead: schwag; build partnership with external suppliers and vendors and manage invoicing process

Qualifications Required: 

• Bachelor’s/ Master’s Degree in Human Resources or related field

• 4+ years of recruiting coordinator or human resources experience in providing high quality customer service. Candidate management experience or services will be a preferred need in this role

• Experience managing and prioritizing multiple projects and priorities, including relationship management 

• High level of analytical, assessment, and judgment skills

• A proven organizer who can confidently prioritize a day to day to achieve goal 

• MS Office: including Word, Excel, PowerPoint and G-Suite. Create process maps and SLA.

• Demonstrated ability to drive projects cross-functionally and deliver on programmatic expectations

• Strong communication skills: public speaking, interpersonal and written acumen expected 

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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