Product Marketing Manager, Conversational Intelligence



Product Marketing Manager, Conversational Intelligence

  • R8838
  • Remote, United States
  • Bay Area, California, United States
  • Denver, Colorado, United States
  • Chicago, Illinois, United States
  • New York City, New York, United States
  • Remote, New York, United States
  • Portland, Oregon, United States
  • Remote, Washington, United States
  • Seattle, Washington, United States
  • Marketing
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

Zoom Video Communications is looking for a Product Marketing Manager to join our Product Marketing team. You will be focused on our solutions around conversational intelligence. In this cross-functional role, you will work closely with our product, sales enablement, and marketing teams to help launch new products using intelligence technology and grow market share. This role will report into our Manager, UCaas Product Marketing Manager.

About the Role

  • Strategy: Be a key leader along with team members from sales and product leaders in driving Zoom's conversational intelligence strategy with a keen understanding of modern technologies. This role would be well aligned for someone with AI/ML/conversational intelligence background.

  • Positioning & personas: Understand the market, segmentation, competitive landscape, differentiators, and opportunities globally to create segmented positioning, personas, and messaging that brings these technical concepts to life through use cases and storytelling.

  • GTM readiness: Lead cross-functional go-to-market teams to bring new features and capabilities to the market. Build key themes and stories to support product launches. Understand and contribute to product and feature pricing SKU and naming to disrupt and differentiate Zoom in the market.

  • Adoption: Analyze data to identify opportunities including pricing, sales, and channel performance, and the importance of feature usage. Analyze the customer buy-flows to simplify and remove friction from the process and increase adoption.

  • Thought leadership: Be a specialist and speaker on how our customers use Zoom's conversational intelligence technology, understanding the key benefits and problems they are trying to solve. Create thought-leadership direction, key messages, and content for trade shows and other events.

  • Content creation: Lead the marketing team on the content direction for campaigns, websites, blogs, webinars, and other demand-gen vehicles. Make sure cross-functional teams have updated key messaging documents, videos, presentations, data sheets, white papers, battle card contributions, and other assets.

  • Sales enablement: Work with the sales enablement team on strategies and content (such as discovery guides, personas, journey mapping, pricing) for both new hires and existing reps

About You

  • 8+ years of professional experience in product marketing for a SaaS company

  • Bachelor's Degree

  • Experience in the AI/ML/intelligence space is a plus, but not required

  • You have excellent leadership skills and are successful in matrixed organizations

  • You're a pro at storytelling and building differentiated messaging and assets

  • You're humble and have a natural curiosity to always learn more

  • You're an expert and multi-task like nobody's business

  • You are comfortable presenting in front of executives, analysts, press, and large crowds

  • You are able to learn new markets fast and adapt messaging to align with unique buyer needs


At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Colorado Salary Range or On Target Earnings:


$126,360.00 USD

Maximum :

$233,730.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.  Information about Zoom’s benefits is hereNote: Starting pay will be based on a number of factors and commensurate with qualifications & experience.  We also have a location based compensation structure; there may be a different range for candidates in other locations.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:


Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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