Product Manager, Core Telephony

Product (PR)

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Product Manager, Core Telephony

  • R11043
  • Remote, United States
  • Bay Area, California, United States
  • Southern California, California, United States
  • Remote, Nevada, United States
  • Portland, Oregon, United States
  • Remote, Texas, United States
  • Remote, Utah, United States
  • Remote, Washington, United States
  • Seattle, Washington, United States
  • Product (PR)
  • Full time

Work Styles at Zoom

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

As a product manager in this role, you are responsible for driving core telephony for Zoom Phone. You are the owner of product features and platform functionality. You are responsible for meeting KPIs and objectives. Your job is to make the real time collaboration platform delightfully easy to adopt, administer, use and maintain. You will develop product roadmaps, build alignment across the product platform, work with cross-functional teams for development, marketing, sales, operations, and the leadership/executive team.

 

About the Role:

  • Define and execute product strategy and requirements for Zoom's unified collaboration platform, specifically focused on enabling customers to adopt, onboard, deploy, manage and administer Zoom Phone business telephony solutions. 

  • Use deep understanding of the communications and collaboration market to meet and exceed customer needs. Make the complex, simple. Make the challenging, easy. Make the tedious, disappear. 

  • Facilitate integration with third party applications, platforms, and go to market partners when that's the best path and a great way to deliver customer value. 

  • Work with sales, support, and customer success teams to ensure the product is well positioned, well understood, and well supported.  

  • Define and prioritize product features and enhancements to delight customers. 

  • Translate customer needs into well-defined user stories, business requirements and functional requirements for core management systems and services. 

  • Own, define and groom product backlogs, working hand in hand with development and design teams to drive agile delivery. 

  • Collaborate closely with other product managers, product marketing and multiple cross functional teams to define and maintain the core management platform roadmap.

  • Track product KPIs and analyze product usage data to identify trends and reveal requirements that can best enable customer happiness.

  • Be the leading expert on your product. Actively evaluate competitive and adjacent products.  Understand industry trends and evolutions. Work closely with leading customers and stakeholders

 

About You:

  • Bachelor’s Degree 

  • 5+ years of Product Management experience in driving Enterprise SaaS, communication, and collaboration products and technologies. 

  • Domain knowledge in user management and onboarding for cloud-based services is a plus, as is familiarity with best practices in directory and identity management platforms, security assertion and credentialing, group policy and role management administration. 

  • Knowledge and industry experience with existing cloud or premise-based enterprise unified communications platforms is also a strong plus.

  • Self-starter with drive and demonstrated ability to execute and deliver product solutions in an innovative and fast paced environment is a must. 

  • Experience with Agile processes and driving agile/scrum teams will surely be helpful. 

  • Excellent communication skills across all mediums are essential. Influence. Inspire. Simplify. Tell the Story. Drive decisions with focus and clarity.

  • You have the passion to succeed, and share it with all those around you. 

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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