Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
As a product designer for Analytics on Zoom Contact Center, you will be working on a wide variety of problems that add value to the customers and business. Your focus will be on creating designs that optimize the customer’s workforce to increase efficiency while elevating the user experience for Zoom. The activities may include creating analytical and predictive tools, insight engines, and other performance management tools. You will work with the Lead Designer & PMs to develop the product design strategy.
Create the design for Contact Center: Performance Management product features (epic level) and innovate and deliver a cohesive and quality experience by actively collaborating internally and externally.
Work with lead designers to build good design architecture, and illustrate how details fit into a bigger picture for the users, product, platform, and Zoom and socialize it with stakeholders, partners, and other designers.
Be responsible for communicating strategy, vision, and potential improvement solutions.
Be responsible for storytelling that elaborates on the problem, root-cause, and design solutions that encompass the overall strategy of the Contact Center.
Partner with the design systems team and strategize for the growth of the Contact Center design systems and consistent design.
Advocate and enhance the Zoom Brand experience within the design team and the cross-functional partners.
Build a strategic partnership with PM and Eng org at Zoom. Identify and work with key contacts from Product, Design, Engineering, Marketing, and Legal to tackle the diverse product features scope.
Being knowledgeable about the Zoom Product ecosystem and user journey.
Drives a group consensus for sustainable and quality design solutions by aligning the team’s knowledge of the problem and root cause.
Take a smart and calculated risk to drive a design decision. The decision will always be for the strategic growth and quality of all Contact Center and Zoom Products.
Articulate your vision and rationale through various design artifacts, and deliver complete solutions for the product features.
Help mentor and inspire other designers.
Are a positive and proactive spirit.
Enjoys connecting with people on a human scale.
Have a design foresight for the future and are passionate about impacting the Zoom business and design.
Can identify issues and able to mitigate for the sustainability and quality of the product
Are not afraid of ambiguity.
Strive for truth and allow room for different perspectives to enter.
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree, or a Ph.D. without experience; or equivalent work experience.
Strong knowledge of user experience design processes and methodology for web apps.
Proficiency with Figma (our primary design tool) or the ability to adapt to it.
A passion for creating products that balance function and emotional impact on people.
Excellent communication and collaboration skills.
The ability to run usability testing and light user research is a must.
Knowledge of Nice, Verint, Calabrioand integration around these platforms will be a plus.
Previous Contact Center-related design experience is a plus.
Experience working with remote teams and an international audience.
Experience working with and contributing to design systems.
Experience designing for OS-native apps, mobile apps, and embedded apps.
Strong bias for action in a fast-paced, metric-driven environment.
Self-motivated team player with refined and assertive collaboration skills.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
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Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact email@example.com.
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