Partner Support Engineer - APAC

Engineering (EN)

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Partner Support Engineer - APAC

  • Sydney, New South Wales, Australia
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Are you an engineer with a technical background that also likes to talk with people and work with them to solve problems? Can you easily explain technical ideas and/or problems to non-technical people? Do you enjoy being able to provide direct input to product direction and driving for positive change to make a product the best it can be? Well then you may be a great fit for our newest role on the Zoom Developer Advocacy Team!

Zoom is looking for a Partner Engineer to work with Zoom’s APAC partners. In this role, you will work directly with Zoom partners in pre and post-sales to help our partners to get onboarded to our platform and be successful! Most importantly, you will be an advocate for our partners internally and work with engineering to make sure their use cases are made possible within the Zoom ecosystem. 

The ideal candidate will be self-driven and have a background in integrated software sales with deep domain expertise in SaaS API/SDK and ISV partnership models.  

Knowledge of the Zoom communications platform (Chat, Meetings, Video, Phone, Marketplace, SDK, API) and/or competitive equivalent desired.  In depth knowledge of the collaboration market and competitive landscape is preferred. 

What you would do

  • Work directly with Zoom’s partners in the APAC region to provide a growing ecosystem that listens to their needs.

  • Support our partners by creating code examples, documentation, and other tools necessary to support our partners at scale.

  • Be an expert on Zoom’s platform and its best practices. 

  • Collaborate with cross-functional teams within Zoom to improve our product, partner ecosystem, and core functionality to make sure our partners can be successful

  • Work on projects that help to grow our community, create great developer experiences, and promote the Zoom platform.

  • Educating prospective partners on Zoom platform functionality and API/SDK capabilities

What you should have

  • Bachelor’s degree in Computer Science or equivalent practical experience.

  • 5+ years of overall engineering/tech experience.

  • 3+ years of developer advocacy, partner/sales engineering, software engineering, product management, or related experience.

  • Be adept in at least one programming language.

  • Familiar with one or various platforms for Web, Desktop (Windows/Linux/Mac), Mobile (iOS/Android), IOT. 

  • Good grasp on how APIs/SDKs are designed and implemented for UCaaS, CPaaS, SaaS, PaaS offerings. 

  • Wide technical expertise on collaboration suite, telephony, cloud technologies, on-premise solutions.

  • The ability to breakdown & explain complex details to most people

  • Be able to listen and understand people’s needs.

  • Ability to apply IT Systems knowledge to customer solution designs.

  • Formulate and communicate a technical solution/vision.

  • Understand Zoom partner and ecosystem partners, products and applications.

  • Industry knowledge within one or more verticals such as healthcare, education, finance and others.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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