Partner Success Specialist



Partner Success Specialist

  • R9405
  • Chiyoda-ku, Tokyo, Japan
  • Sales
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Partner Success Specialist will act as a Partner advocate across all internal business units and serve as the Partners’ and Channel Account Managers' primary point of contact to ensure timely and accurate responses to Partner inquiries and concerns. In addition to this, Partner Success Specialists participate in creating and implementing processes to ensure a pleasant Partner experience. 


This role is best suited for individuals with a passion for building solid relationships with clients, providing impeccable customer support, keen attention to detail, and being process-oriented in tracking issues, all in a fast-paced environment.



  • Build effective and trusted relationships with Partners and Channel Account Managers by acting as a concierge and helping facilitate the review and resolution of all partner inquiries as they arise.

  • Assist partners with enrollment, pre-onboarding, and enablement by providing partners guidance as they start their partnership with Zoom. 

  • Proactively disseminate program launches, information, and updates, and manage appropriate verbal and written communication across the organization and Partners. 

  • Manage multiple projects while also handling numerous partners simultaneously through effective time management

  • Collaborate with a solid ability to build relationships, gain credibility, and partner with team members and internal stakeholders.

  • Ensures partner compliance with partner agreements and program processes



  • Outgoing individual with a demonstrated ability to learn quickly and support a range of diversified programs while maintaining consistency and optimal performance and a team-oriented environment

  • A deep understanding of the partner ecosystem and program management is preferred but not required.

  • 2 - 3 years of customer support experience. Direct channel partners and channel programs experience an advantage.  

  • Excellent interpersonal, project management, verbal and written/electronic communication skills

  • Speak native Japanese and business level in English

  • Great attention to detail with a keen focus on the partner experience

  • Willing to work on a shifting schedule 

  • Bachelor’s college degree or equivalent preferred

  • Experience with Zendesk, Salesforce, or similar CRM applications is a plus.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 


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