On-Site Event Specialist - APAC (based in Singapore/Japan)

Customer Services

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On-Site Event Specialist - APAC (based in Singapore/Japan)

  • R8100
  • Chiyoda-ku, Tokyo, Japan
  • Singapore
  • Customer Services
  • Full time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

As Zoom continues to grow in APAC, our global Zoom event team is looking for an On-Site Event Specialist for APAC. The On-Site Event Specialist travels to support our marketing trade shows. Their primary role is managing the technical setup for our trade show booths, this includes setting up and managing Zoom Rooms, Zoom Phone, and appliances. You will handle all project management for the technical setup of these booths and assists with all ancillary tasks in partnership with the marketing team. You will report to the Manager, Events Specialist based in USA. This is a pioneer role for APAC region.

Responsibilities
 

  • Travel to in-person events and provide support with event streaming and remote callers via Zoom
  • Assist with Zoom trade show booths including Zoom Room temporary installation and configuration
  • Staff tradeshow booth to answer production, event and Zoom Room questions
  • Consult with clients on process and best practices when using traditional broadcast AV with Zoom meetings and webinars including cameras, switching systems, & audio flows 
  • Create and customize documentation on a per project basis including signal flow, settings guides, and email templates for messaging
  • Utilize 3rd party applications and systems such as ZoomOSC, Qlab, Isadora & Companion to create automation and production tools for better event management and production.
  • Create scheduled Zoom meetings and/or webinars while managing pre-determined settings to match the customer’s use-case
  • Manage Zoom meetings and webinars directly including waiting rooms, un-muting participants, monitoring chat or Q/A, and utilizing Zoom dashboard to monitor meeting health.
  • Promote secure uses of the Zoom platform while allowing new and creative uses to create engaging audience experiences.
  • Maintain constant communication and documentation to ensure a smooth, safe, and successful event for customers and Zoom.
  • Consistently engage in self-learning and growth surrounding virtual events and Zoom
  • Ability to work and think independently and ensuring to meet deadlines
  • Intermediate computer knowledge
  • Knowledge of advanced signal flow for audio, video, and control
  • Working knowledge of DSP audio flow and tools.
  • Experience with cloud based audiovisual applications.
  • Other duties assigned as needed

Requirements

  • Minimum Diploma or equivalent in Media or related field
  • Minimum of 5 years of audiovisual experience required
  • Experience in Zoom Rooms is highly preferred
  • Must have experience with managing AV for live events, trade shows, etc.
  • Language proficiency: English and Japanese (required to liaise with event organisers in Japan)
  • Experience with OSC or related protocols, show/media control systems and custom automation tools
  • Exceptional communication, organizational, and writing skills
  • Attention to detail, ability to prioritize work, and strong time management skills are required

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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