Information Technology (IT)
About This Role
We are looking for an experienced network operations engineer to join our service delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for overseeing systems and infrastructure. The network operations engineer will assist with the overall availability and performance of Zoom’s production services against SLA and is expected to be ready to respond in case of issues to reduce service degradation or downtime.
Optimize reliability, performance, supportability and security of Zoom’s infrastructure.
Work closely with software engineers to implement new data center technologies.
Develop capacity plans for new and existing video infrastructure
Plan automated backups and fail-over configurations
Identify and assist in implementing monitoring to ensure health, performance and security of Zoom’s production and non-production cloud infrastructure.
Analyze and resolve video infrastructure faults and undertake routine preventative measures as well as kick off new initiatives to avoid service degradation's.
Act as an escalation point between service delivery/support team and engineering to help identify and troubleshoot service problems.
Provide technical input in reviewing architecture, policies and procedures to ensure that security, backup, fail-over, alerting and disaster recovery mechanisms are in place.
Participate in and review resting procedures for change and configuration management in production environments.
Ensure production environments and data centers are equipped with the proper level of resources and are designed correctly to scale per business needs.
Strong knowledge of internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS
Experience using clouds such as Amazon EC2 and virtualization with Openstack or Docker containers.
Solid working knowledge of Open vSwitch (OVS)
Network engineering and security proficiency around firewalls and VPNs
Linux administration including scripting
Adept at working with vendors for appliances and peering.
Proficiency with Juniper required
Proficiency Cisco CLI
8+ years of experience as a Network Operations Engineer, preferably for a cloud or web company.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
It’s that wonderful time of year again! Time to visit with friends and family, cook gigantic meals, eat way more pie than we said we would, and most important of...Read more >
Every year, the United States observes Hispanic Heritage Month from September 15 – October 15. Here at Zoom, our Latinx employee resource group Somos Zoom organizes fun, educational events and...Read more >
Here at Zoom, we just wrapped up our inaugural HBCU Week, recognizing and celebrating the history and legacy of Historically Black Colleges and Universities. With over 100 historically Black institutions...Read more >
Enter your details
Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact email@example.com.
Find roles that are just the right fit for you, delivered straight to your inbox. The next opportunity you see could become your new career.
Thank you for signing up for job alerts from Zoom!