Network Engineer

About This Role

We are looking for an experienced network operations engineer to join our service delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for overseeing systems and infrastructure. The network operations engineer will assist with the overall availability and performance of Zoom’s production services against SLA and is expected to be ready to respond in case of issues to reduce service degradation or downtime.

Responsibilities

• Optimize reliability, performance, supportability and security of Zoom’s infrastructure.

• Work closely with software engineers to implement new data center technologies.

• Develop capacity plans for new and existing video infrastructure

• Plan automated backups and fail-over configurations

• Identify and assist in implementing monitoring to ensure health, performance and security of Zoom’s production and non-production cloud infrastructure.

• Analyze and resolve video infrastructure faults and undertake routine preventative measures as well as kick off new initiatives to avoid service degradation's.

• Act as an escalation point between service delivery/support team and engineering to help identify and troubleshoot service problems.

• Provide technical input in reviewing architecture, policies and procedures to ensure that security, backup, fail-over, alerting and disaster recovery mechanisms are in place.

• Participate in and review resting procedures for change and configuration management in production environments.

• Ensure production environments and data centers are equipped with the proper level of resources and are designed correctly to scale per business needs.

Requirements

• Strong knowledge of internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS

• Experience using clouds such as Amazon EC2 and virtualization with Openstack or Docker containers.

• Solid working knowledge of Open vSwitch (OVS)

• Network engineering and security proficiency around firewalls and VPNs

• Linux administration including scripting

• Adept at working with vendors for appliances and peering.

• Proficiency with Juniper required

• Proficiency Cisco CLI

• 8+ years of experience as a Network Operations Engineer, preferably for a cloud or web company.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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