Manager, Vertical Renewals

Customer Services (CS)

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Manager, Vertical Renewals

  • R11021
  • Remote, United States
  • Customer Services (CS)
  • Full time

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We are looking for a Manager, Vertical Renewals.  This is a Front-Line Manager to oversee our Verticals Renewals Team.  In this role, you will be managing a team of 10-12 Renewals Managers; this position involves working with a variety of different customers who have contract values of $10k ARR to $1M ARR.

 

Responsibilities:

  • Meet or exceed renewals and retention targets outlined for the department

  • Directly oversee the Renewals Managers and high level initiatives in Healthcare, Education and Government

  • Lead a team of Renewals Managers to effectively investigate, engage and negotiate renewal contracts. This includes all conversations around a customer’s renewal needs including but not limited to: technical support, customer experience, cost saving initiatives, discovery of opportunities, etc

  • Create client demonstrations and presentations, quotes/ proposals, and year end reviews when necessary

  • Attract top talent for the Renewals Team with a diverse background and experience

  • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs

  • Utilize solution-selling techniques to effectively guide renewals process to close

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

  • Forecast renewal activity and revenue achievement while creating satisfied customers

  • Keep informed of product line, competition and industry trends that may impact client business activities

  • Drive team growth through effective and strategic hiring by working cross functionally with the recruitment team, as well as work to educate and promote direct reports.

Experience:

  • 3-5 years of renewals experience within a SaaS company

  • Management experience within a SaaS company preferred

  • Direct SaaS/ Cloud selling experience SaaS video or web conferencing solutions selling experience preferred

  • Strong collaboration and relational skills

  • Business forecasting, pipeline development and management skills are required

  • A proven track record of closed renewals, client satisfaction, & team work

  • Must have strong verbal skills with consultative professional business acumen

  • Must be detail oriented, organized, ethical, responsible, & self-motivated

  • Salesforce CRM experience preferred

  • Travel is required

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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