Manager - Software Engineering (Contact Center )

Engineering (EN)

Person, Crowd, Audience, Clothing, Apparel, People

Manager - Software Engineering (Contact Center )

  • Tamil Nadu, India
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom Contact Center is an omnichannel contact center solution that is optimized for video and integrated right into the Zoom Platform. It is aimed to bring Unified Communications to the same Zoom experience people know and love, supporting video and traditional use cases such as voice, SMS, and Web Chat.

We are looking for an Engineering Manager to lead an integration development team that is responsible for building strategic integrations, adaptors, and connectors to enable world-class customer engagement experience on the Zoom Contact Center platform.



  • Lead engineering team effort to effectively execute integration roadmaps and produce quality deliverables

  • End to end ownership of Contact Center integrations from design, development, testing to production operations

  • Collaborate with cross-functional peers (i.e. product, design, security, privacy, marketing, support) and make strategic influence to shape product vision

  • Recruit top-notch technical talent and provide mentorship, coaching and career development to team members

  • Guide architecture design and solve complex technical challenges as a hands-on leader

  • Oversee project logistics and resource allocation.

  • Drive release process, evangelize agile best practices, and promote innovation

  • Manage, support, and evaluate engineer’s performance



  • BS/MS (CS or related major preferred)

  • Minimum 5 years of people management experience in building and leading geographically distributed engineering teams 

  • Minimum 5 years of integration development experience for contact center solutions 

  • Have integration experience with popular CRM, business workflow and ticketing systems

  • Experience with contact center Workforce Optimization (WFO) and Workforce Management (WFM) software is preferred

  • Ability to operate in a fast-paced environment and support a rapidly growing business

  • Familiar with other leading app marketplace or integration platforms

  • Demonstrated experience in project management and technical recruiting

  • Track record in positively impacting individual team members and supporting their career growth goals 


We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:


Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 

Sign up for job alerts

Find roles that are just the right fit for you, delivered straight to your inbox. The next opportunity you see could become your new career.

Not You?

We have emailed you a code to verify your identity

Thank you for signing up for job alerts from Zoom!

Person, Laptop, Pc, Mouse, Hair, Sitting, Female, Table, Woman, Girl