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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Manager, Security Technical Product Manager - Security Operations

REMOTE / PRODUCT SECURITY /FULL-TIME

As the Manager for Security Operations Technical Product Management, you’ll play an important role, partnering with teams across Zoom to dig into some of our most challenging security related business problems and leading the efforts to resolve them. We ensure Zoom has a robust security control infrastructure that continuously protects our customers.

There are many complex products and programs that require clear alignment, prioritization, planning, and relationship building across the Zoom organization.  Being able to mentor and empower a team of Product and Program managers to deliver on planned roadmaps will be required to continue to mature our Security Program.

To continue to mature our Security Program, we must understand and track what controls operate at all levels of the infrastructure, monitor their operation, and work with the team to lead efforts to find and eliminate gaps. At Zoom, Security, Privacy, and Compliance form the foundation on which we build our products, and the ideal candidate is passionate about ensuring that foundation stays strong by continuing to mature and drive improvements through building a team to support the Security Operations space by providing oversight and management as part of the Security Operations Product and Program Management team, including Identity and Access Management, Threat and Vulnerability Management, Crypto Operations, Network and System security, and Trust & Safety Engineering areas.

Duties & Responsibilities:

• Partner with the Head of Security Operations, Security Operations Product Managers, as well as key stakeholders across Zoom to drive the development, monitoring, and tracking of Objectives and Key Results (OKRs) to ensure the alignment of key initiatives across the organization

• Build relationship with Security Operations and  partner teams (IT, engineering, operations, compliance, legal, facilities, people, among others) to influence and assist in successful execution of the roadmaps

• Drive the development of short/long-range roadmap that provide clarity, purpose and a vision across Security and partner organizations

• Provide strategic direction to build, mentor,motivate, and remove roadblocks for a world class team of Security Technical Product / Program Managers managing Threat and Vulnerability Management, Identity and Access Management, Cryptography

• Within Security Operations, dive in to drive structure, planning, and alignment within the Network and System Security function

• Drive large, complex, and impactful initiatives across multiple organizations to deliver critical capabilities within a fast-faced and continuously evolving environment

• Innovate by applying your expertise to understand current-state problems, desired outcomes, and craft and deliver proposals to drive continuous improvement in processes, people, and technology between Security leaders within the organization

• Own and drive communication of program results to a broad audience, including engineers and executive  leadership

• Collaborate with Zoom's Security Risk Management group to ensure identified security risks are appropriate, evaluated, tracked and mitigated

• Create relevant controls documentation, and policies that fit within Zooms Culture, based on ownership, quick iteration, and use of good judgment

• Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring framework to ensure stable control operation

• Maintain a working knowledge of global physical, environmental, and information security regulation and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification.

Must-Have Skills:

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.

• Experience in recruiting, hiring, and leading high-performing team members

• Experience in leading a growing team in information security program management, including guiding team members to create and manage actionable roadmaps

• Leader with a wide range of experience in one or more areas of identity and access management, cryptography operations, network and systems security, and threat and vulnerability management 

• Minimum 8 years of experience in program management in a technical field

• Demonstrated ability to communicate within all levels of an organization, including briefing executive management as well as technical and operational teams to drive moderately complex initiatives

• Ability to lead and drive clarity in an ambiguous environment with focus on business goals and priorities

• Ability to work across multiple teams and organizations to drive alignment to ensure successful execution of defined roadmap and deliverables

• Affinity for taking large and complex problems and breaking them into tangible problem solving 

• Fast learner that can quickly synthesize ideas, information, and options into a strategy, plan, or response and effectively communicate it

• Understanding of global security and privacy regulations, certification processes, and audits

• Experience writing security documentation to include: policies, standards, controls, and procedures.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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