Lead Software Engineer (Backend) - Trust & Safety

Engineering (EN)

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Lead Software Engineer (Backend) - Trust & Safety

  • Remote, Arizona, United States
  • Bay Area, California, United States
  • Remote, District of Columbia, United States
  • Remote, Florida, United States
  • Remote, Georgia, United States
  • Remote, Minnesota, United States
  • Remote, Texas, United States
  • Remote, Virginia, United States
  • Remote, Washington, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

 

Lead Software Engineer (Backend)

Full Time / US Remote

This is one of the most exciting and critical roles at Zoom that reports directly to the Head of the TSSE (Trust & Safety Security Engineering), you get to lead the way of reducing abuse and increasing the safety of our platform! We are hiring Remote Software Development Engineering members who could lead the core development of dynamically identifying, classifying, and acting on abuse within our zoom product. Our mission is to build highly-available and performant backend APIs and data processing pipelines, capable of capturing information from many places where potential Zoom product abuse, payment fraud, etc. can be detected. Our trust and safety scope covers multiple dimensions, including container/VM/hardware and mobile devices and public cloud/on-prem infrastructure.

Position Overview

  • Hands-on software development for applications and consoles used by Trust and Security - these backend applications will perform at scale, be supportable, and be extensible

  • Deep analytical skills and the ability to understand both the technical and relationship aspects of “getting things done” at a modern software company

  • Develop applications that will signal Computation, Anti-abuse, Payment Fraud, Account Takeovers, Case Moderation, Rules Engines, and Real-time stream

  • Hands-on development on Event Driven Architecture utilizing Microservices

  • Functional experience in eCommerece and Online Processes

  • Experience with APIs, WebServices (REST or RPC or SOAP-based), Webhooks and reusable components specifically

  • Guide architecture design and solve complex technical challenges as a hands-on leader

Responsibilities

  • Using your expertise in Java/Python/C# skills, working with an agile team to develop, test, and maintain Zoom applications built on Spring Framework and microservices technologies to support hundreds of millions of customers

  • Develop highly performant large-scale distributed applications

  • Assisting in the collection and communication of the product team and customers’ requirements, development of user stories, and estimates

  • Working with operations teams to ensure your applications and services are highly available and reliable

  • Develop OLAP (Online Analytical Processing) use-cases to reinforce production and back-office system
     

Requirements

  • BS degree or equivalent in a directly related discipline (CS, Eng, etc.)

  • 8+ years of relevant professional experience

  • Hands-on software development experience in Java/Python/C#/C++/equivalent

  • Have successfully built, deployed, and supported an enterprise-scale backend system in the cloud

  • Experience in building reliable, scalable , high traffic, high concurrency systems

  • Experience with AWS services; like Kubernetes, AWS Lamba, DynamoDB, In-memory DBs, etc.

  • Experience in measuring the performance of the system by adding required metrics and tracing the API’s

  • Experience in modern database (SQL and NoSQL)/storage technologies

  • Understands complex workflows and develops and validates innovative solutions to solve difficult problems

  • Experience with multi-threaded programming.

  • Experience in building globally distributed systems using Kafka, Big Data, HDFS, Hadoop, Spark/Flink Streaming, data warehouse, or similar systems

Preferred Qualifications

  • Excellent verbal and written communication skills

  • Plus to have some experience in compliance or T&S app/features development, and processing, have some sense of T&S related issue processing cycle

  • Plus to have React/JavaScript, Data Science, and Machine Learning

#LI-REMOTE

 

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

#LI-Remote

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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