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Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom Video Communications is hiring a Lead Product Manager, Billing to drive eCommerce solutions for zoom.us, including but not limited to managing a team responsible for systems integrations, billing architecture and systems improvements, currency, and compliance.
About the Team
The eCommerce team is responsible for supporting and optimizing online checkout, supporting new product introductions, and increasing online revenue overall. You will report directly to the eCommerce Sr. Manager within the Online business organization for Zoom. The team is a blend of program management, UX designers, and product supported by legal, FP&A, data science, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.
About the Role
As a Lead Product Manager, Billing (PM) you'll help achieve the key strategic initiatives including ensuring the execution of the billing roadmap for eCommerce.
It is critical that you have experience managing teams and guiding teams on career development as you will manage a team of program and product managers following Zoom’s career development process.
It's important to have a background where you owned and championed technical functionality such as API integrations, assessing billing and subscription vendors, defined requirements, and worked in Scrum Methodology so that you can delegate, train, and develop the current team on best practices.
You must have expertise in process efficiency with development including expertise in program and product management, business requirements, prioritization and project phasing, and goal setting and achievement
You will oversee the projects run by a group of direct reports to ensure they are on track as well as analyze program results and priorities.
Having a data-driven mindset is critical to success as you should be able to understand the ROI of programs as it relates to company goals and prioritize accordingly (this includes delegating ownership on projects and managing timelines, guiding on best practices, and implementing scalable processes).
You will oversee the monetization opportunities of currency expansion, new billing architecture, migrating to a micro-app structure, maintenance and optimization of current integrations that impact eCommerce
You'll work in a cross-functional team, with the eCommerce Sr. Manager and the broader online, product marketing, legal, engineering, procurement, revenue, and leadership teams to create a scalable billing system that supports billing expansion and integrations
You will work cross-functionality to understand how platforms need to evolve to support new product offerings, promotions, and system integration capabilities.
Additionally, as the Product Manager, you'll work with the leadership team to develop an aligned strategy. This is a visible role, with a unique cross-functional scope.
Oversee the billing roadmap and ensure deliverables are met for program managers
Strategize future roadmaps and priorities to align with company strategies which include drive gross revenue and mitigate churn and decrease costs
Developing best practices for requirement gathering, communicating changes, answering questions, and assessing change impact through the program management process
Developing and maintaining an onboarding process to guarantee new-hire success for the growing team
Aligning with leadership on company initiatives and coordinating assignments with the team as well as resourcing planning, where needed
Anticipate the impact of change and create an environment where change can be initiated with minimal negative impact.
Help people to understand how proposed changes will affect them and the organization.
Ensure a competitive industry experience in all global markets
Oversee the completion of simultaneous complex projects that involve many systems (ie. Stripe, Cybersource, Zuora, Salesforce, Adyen)
Experience in eCommerce best practices and stay up-to-date on new trends
Four-year related degree (or equivalent experience)
6+ years eCommerce experience
3+ yearsm management experience
Expert at leading teams who championing the customer experience in an eCommerce realm
Process efficiency in project and program management, building best practices for working as a liaison between business stakeholders and engineering
Extensive experience with defining user experience, usability testing, A/B testing, and documenting the logic based on that experience
Drives a data-driven mindset within the team
Experience creating customer-centric flows that meet KPIs and refining to meet goals
Experience operating in scrum methodology to deliver on programs
Experience in high tech, SaaS, Agile methodology
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
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