Lead Business System Analyst

Information Technology (IT)


Lead Business System Analyst

  • R11188
  • Remote, United States
  • Bay Area, California, United States
  • San Jose, California, United States
  • Southern California, California, United States
  • Information Technology (IT)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

Zoom's Business Applications team is looking to add a Lead Business Systems Analyst (BSA) to support Zoom's ever-expanding eCommerce platform.


You will wear multiple hats while driving innovation with our eCommerce Program Managers and the broader Marketing, Legal, Engineering, Product, Payments, and Leadership teams to create a seamless infrastructure that inspires company growth. You will work across business units to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities. This is a visible role with a unique cross-functional scope.


We are looking for an experienced analyst with knowledge of eCommerce B2C and Online Ordering platforms.


About the Role


  • Be the primary partner for our eCommerce Program Managers to understand the root cause of their needs and elicit business requirements for system changes. Partner with Billing, Sales, Sales Operations and Enablement, Finance, FP&A, Legal and other business teams to understand the root cause of their needs and elicit business requirements for system changes.

  • Maintain an in-depth understanding of existing business application architecture, including integrations and data structures. Identify, evaluate, and recommend other key technologies required to support and improve the business process centered around existing systems.

  • Collaborate with our Engineering teams along with other technology teams (Salesforce, Zuora, Data Science, in-house systems) to establish user stories, functional requirements, process flow diagrams and relevant tasks in a fast-paced, agile environment.

  • Facilitate requirements and solution reviews with business teams, functional owners, and end-users to ensure agreement and avoid surprises. Lead Discovery workshops with a variety of stakeholders to understand the requirements for numerous lines of business; both B2C and B2B.

  • Coordinate with architects, developers, testers, and other project team members to translate requirements, design, and develop solutions.

  • Collaborate with business, vendors and other stakeholders in problem definition, business case development, solution design, requirement, design, development, testing, and deployment.

  • Lead system and user acceptance testing, negotiating with business stakeholders, assessing defects, and obtaining stakeholder approval.

  • Collaborate with the delivery team on development, manage testing activities and perform post-launch monitoring. 

  • Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.

  • Typically viewed as the Subject Matter Expert (SME). Experience in working on multiple projects at the same time.


About You

  • Bachelor's degree in Engineering, Computer Science, Management of Information Systems, or equivalent.

  • 12+ years of experience analyzing business requirements; creating and translating solution designs into user stories with testable acceptance criteria.

  • 8+ years self-managing projects in a fast pace and dynamic environment, including developing project /sprint plans and reporting project status to executives.

  • Background in desktop and mobile applications and integrations including payment processors, payment aggregators, third party services.

  • Experience delivering projects in a fast-paced, agile environment, applying fundamental scrum ceremonies (planning, stand-ups, reviews, and retrospectives)

  • Experience negotiating with business stakeholders, solution architects, developers, and testers to drive end-to-end solutions.

  • Expertise in business process modeling and diagramming. (swimlane and sequence diagrams, process flows, wireframes)

  • Experience supporting technologies such as JIRA, Confluence, Figma, Visio/Lucidchart or related tools.

  • Expert at process efficiency in project and program management, building best practices for working as a liaison between business stakeholders and development team.

  • Conceptual knowledge of graphical user interfaces, relational database management systems and data storage.

  • API experience (hands on with http request/response model), JSON/XML, SQL

  • Ability to map screen mockups with backend and frontend technology flows such as APIs and UX components

  • You will oversee the monetization opportunities of currency expansion, new billing architecture, migrating to a micro-app structure, maintenance and optimization of current integrations that impact eCommerce

  • You'll work in a cross-functional team, with the eCommerce Managers and the broader online, product marketing, legal, engineering, procurement, revenue, and leadership teams to create a scalable billing system that supports billing expansion and integrations

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 


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