Head Of Solutions Architecture - Online and eCommerce

Engineering (EN)


Head Of Solutions Architecture - Online and eCommerce

  • R9417
  • Remote, United States
  • Bay Area, California, United States
  • Chicago, Illinois, United States
  • Remote, Illinois, United States
  • Remote, Michigan, United States
  • Austin, Texas, United States
  • Remote, Texas, United States
  • Remote, Virginia, United States
  • Seattle, Washington, United States
  • Engineering (EN)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

The Head of Solutions Architecture, Online and eCommerce will lead a global and expanding team of Solutions Architects with a focus on transforming and architecting the Online business to enable growth, global expansion with new currencies and payment methods and through the reduction of churn through retention efforts.

We are seeking a business-savvy technology leader who wants to be part of a modern, progressive Online team and part of Zoom's larger commitment to providing happiness to our customers.

This is a highly visible and critical role, reporting to the Head of Engineering for Online, offering the chance to be innovative, to build a world-class architecture team, and to participate and influence strategic roadmaps and the future of Online business.

This role provides a leadership opportunity for developing and leading a high performing team responsible for the architecture and technology solutions supporting the Online business. You will work as a strategic partner to the Online GTM and Engineering Organization and will work with the Product Engineering, Product Management, and Data teams.

If you are excited about the potential of leading our continued evolution into an agile, nimble, customer-obsessed organization where cross-functional collaboration and strategic partnership is your passion, then this role is for you!

About the Role

  • Partner with important executives within the company on strategy, business roadmaps and initiatives to drive and support business and financial objectives for the Online team. Collaborate with partners in Online, Engineering, Product, CIO and Finance teams to execute initiatives aligned with growth, churn, retention, payments and global expansion.

  • Create a vision and strategy for the Online architecture team with strong emphasis on target state architecture, repeatable and scalable designs and solutions that are future proof. Drive design of projects and collaborate with the engineering team to ensure high caliber execution.

  • Provide architecture leadership for high-impact initiatives leading systems architecture, high level design, development testing and deployment with global teams in a mostly virtual model leveraging onsite and offshore resources. Ensure information and automation services are delivered with highest security and compliance standards.

  • Develop leaders across the team through coaching with a focus on technical and non-technical professional development. Mentor and develop a high performing team by setting regular goals and objectives and measuring performance against goals.

About You

  • Engineering / CS / MIS Degree (Bachelor's ; graduate degree a plus) and 16+ years of relevant industry experience.

  • 12+ years of SaaS business applications and architecture and integration experience including robust hands-on technical experience with a general business and knowledge of eCommerce and Online processes

  • Experience in eCommerce, Billing, Payments, Subscriptions, Invoicing systems and other enterprise systems like CRM, ERP and Middleware software

  • Ability to formulate and express abstract technology/ process concepts in a compelling value added proposition to support/advance business value

  • Proven experience in driving legacy monolithic modernization to modern distributed architecture in a fast paced environment to achieve economies of scale

  • Leadership experience in nurturing and molding the mindset of architects and technology leaders to infuse distributed architecture and design application during implementations

  • Highly positive and collaborative individual who excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels

  • Entrepreneurial mindset and results-driven. Thrives in a fast-paced start-up environment.

  • Demonstrates integrity, good judgment, and ability to act as a trusted advisor with key stakeholders in an organization. Experience working collaboratively with a wide range of functional departments and technology skill levels.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 


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