Head of PSIRT & VMBB

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is seeking a Head of Vulnerability Management, Bug Bounty, & PSIRT to join the Zoom Security Assurance program. You will work cross-functionally to lead the Product Security Incident Response (PSIRT), Vulnerability Management and Bug Bounty programs, drive internal processes to support the remediation of vulnerabilities, and influence the Zoom technology ecosystem to pursue security best practices. You will also partner with external vendors, security research community, and global white-hat hackers with the aims to protect Zoom customer trust.

Responsibilities:

• Oversee, provide guidance, and help drive vision across Vulnerability Management, Bug Bounty, and PSIRT programs, with the support of team leads.

• Drive internal processes for prioritization and resolution of vulnerability findings.

• Build and maintain relationships with internal and external security researchers.

• Coordinate across Information Security to understand and support the tooling roadmap for the bug bounty program.

• Manage external vendor relationships.

• Evangelize security culture to the internal business units.

• Communicate with executives and domain managers to prioritize and execute remediation plans.

• Provide visibility into the health and status of the vulnerability management program through dashboards and metrics.
   

Basic Qualifications:

• 7+ years technical project or program management experience, or similar technical leadership role with demonstrated experience managing complex programs involving multiple engineering teams.

• Prior experience in Information Security, with knowledge of security fundamentals and common vulnerabilities.

• Familiarity with attack vectors and their customer impact.

• Demonstrated ability to lead and deliver without authority (i.e. influence without authority).

• Strong problem solving skills.

Preferred Qualifications:

• Experience with driving large, company-wide initiatives.

• Prior experience in application security, product security, incident response, vulnerability research or management, software/system engineering, or other related domains.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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