Head of Engineering (Online)

Information Technology


Head of Engineering (Online)

  • R9398
  • Remote, United States
  • Remote, Arizona, United States
  • Bay Area, California, United States
  • Remote, Florida, United States
  • Remote, New York, United States
  • Remote, Oregon, United States
  • Remote, Texas, United States
  • Remote, Utah, United States
  • Seattle, Washington, United States
  • Information Technology
  • Full time

Work Styles at Zoom

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Head of Engineering, Online and eCommerce will lead a global and expanding technology team of Solutions Architects, Business Systems Analysts, Engineers and Project Managers with a focus on growing the Online business through global expansion and new payment methods and through the reduction of churn through retention efforts. 

We are seeking a business-savvy technology leader who wants to be part of a modern, progressive and ambitious Online team and part of Zoom’s larger commitment to providing happiness to both internal and external customers. 

This is a highly visible and critical role, reporting to the GM of Technology for Online, with high customer and business impact, offering the chance to be innovative, to build and lead a world-class engineering team, and to participate and influence strategic roadmaps and the future of Online business. 

This role provides a leadership opportunity for developing and leading a high performing team responsible for growing and transforming our Online business. This person will work as a strategic partner to the Online GTM Organization and will work closely with the Product Engineering, Product Management, and Data teams. 

If you are excited about the potential of leading our continued evolution into an agile, nimble, customer-obsessed organization where cross-functional collaboration and strategic partnership is your passion, then this role is for you!

Job Responsibilities:

Partner with key executives within the company on strategy, business roadmaps and initiatives to drive and support business and financial objectives for the Online business unit. Collaborate with stakeholders in Online, Engineering, Product, CIO and Finance teams to prioritize and plan initiatives aligned with growth, churn, retention, payments and global expansion.

Create a vision and strategy for the Online Engineering team with strong emphasis on architecture, scalable solutions and fast paced execution. Drive flawless execution of projects through diligent planning and high caliber execution.

Provide technology leadership and management of high-impact initiatives leading business requirements, systems architecture, development testing and deployment with global teams in a mostly virtual model leveraging onsite and offshore resources. Ensure information and automation services are delivered with highest security and compliance standards.

Develop leaders across the team through coaching with a focus on technical and non-technical professional development. Mentor and develop a high performing team by setting regular goals and objectives and measuring performance against goals.


Engineering / CS / MIS Degree (Bachelor's ; graduate degree a plus) and 15+ years of relevant industry experience.

10+ years of SaaS business applications experience including robust hands-on experience in with a general business and functional knowledge of eCommerce and Online processes

Experience in eCommerce, Billing, Payments, Subscriptions, Invoicing systems and other enterprise systems like CRM, ERP and Middleware software

Highly positive and collaborative individual that excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels.

Entrepreneurial mindset and results-driven. Thrives in a fast-paced start-up environment.

Experience in presenting technology concepts to senior business executives, ability to communicate with passion, and ability to articulate with business context.

Demonstrates integrity, good judgment, and ability to act as a trusted advisor with the most senior levels in an organization with the ability to represent the organization.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 


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