Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
As Zoom grows and expands our product reach, fraudulent activities become more common and fraudsters are becoming more sophisticated. To stay ahead and catch fraud as close as possible to the fraud event, we need to use more complex analysis techniques.
You will help us catch more fraud events, save wasted dollars, and improve Zoom's customer experience.
Improve our fraud detection on all Zoom's products (Zoom Phone, Zoom Meeting Audio conference) by applying analysis techniques to help detectors to identify fraud signals, catch, stop, and even prevent fraud
Reduce fraud dollars measurable percentage in all Zoom's products
Work with CSM/Trust&Safety/NOCs/PMs to identify known characteristics of fraudulent activity in Zoom's Phone, Meeting audio conference side.
Implement optimized fraud analyzer using data analytics techniques
Extract and process real-time and batch data from Zoom services for data exploration, aggregation, and validation, Analyze latest fraud patterns using historical data and help improve fraud detectors to counter new fraudsters;
Investigate and respond to urgent internal requests to resolve ad-hoc fraud-related issues;
Communicate with partner telecom carriers to investigate external fraud alerts and resolve fraudulent use of telephony services in Zoom services
Data manipulation skills including SQL and Python
Fundamentals in statistics
Willingness to be on-call in some weekends and holidays (team rotation) to support Fraud systems
Knowledge of MLOps frameworks such as TensorFlow Extended, Kubeflow, or MLFlow
Proficient in using Spark or Flink to create and manipulate data pipelines in an AWS big data environment
Fundamentals in machine learning theories
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
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Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact firstname.lastname@example.org.
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