Fraud Analyst

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

Zoom's Global Payments Fraud Team is looking to add a Fraud Analyst to the team. We're looking for a highly organized and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on your list.

We are looking for an experienced fraud professional to help support our fraud function globally to limit and mitigate the risk to our business and our customers.

Reporting to the Fraud Manager, and part of the rapidly growing Global Payments team. You will help combat fraudulent activity by helping create and execute Zoom's Global Anti-Fraud strategy. You will help put in place the tools and processes needed to detect and reduce fraud risks as soon as they emerge, including working with technology and operations teams, and last but not least adding fraud support for new products to the portfolio. This will be a U.S. based remote role.

About the Role

• Support a variety of anti-fraud operational tasks and help the delivery of fraud operations initiatives, while building and developing relationships with key stakeholders.

• Help develop and deploy counter-fraud measures and ensure deployment is executed in alignment to team business/policy/operating requirements.

• Monitor any changes in the fraud KPI thresholds or other fraud indicators, recommend actions and implement these actions.

• Review, define and implement Fraud Risk Policies/Rules or Processes.

• Analyze patterns of customer behavior to identify new fraud trends and implement remedial fraud controls and prevention techniques.

• Help reduce friction by bridging the gap between manual process, system improvements and bug fixes.

• Investigate and provide resolutions to any payment fraud cases.

• Work cross-functionally throughout the organization (e-Commerce, Engineering, Data Science, Finance, Support, Trust & Safety, etc.) to help build a best-in-class payment & fraud operational program.

• Assist in the development of ad-hoc analysis, reports, presentations, and special projects for Senior Management.

About You

• Bachelor's degree in quantitative discipline and minimum 5+ years' experience in roles such as E-commerce Payment Fraud or Risk Prevention.

• 5+ years of hands-on fraud investigation and analysis with data.

• 5+ years' of merchant fraud experience for e-commerce, CNP payments, finance, SaaS, digital goods or marketplace industry.

• 3+ years experience directly writing/creating fraud rules through a rule-based fraud tool.

• Experience working with payment processors and anti-fraud systems vendors.

• Interpret structured data, develop recommendations and analysis to identify latest trends and behaviors.

• Experience with Data Protection, PII, PCI DSS, and credit card industry regulations.

• Experience in A/B testing and data-driven optimization efforts to enhance the customer experience and achieve fraud detection results.

• Inquisitive nature which helps with troubleshooting.

• Understanding of fraud trends and global practices for CNP fraud.

• Technical proficiency in these systems, Tableau, Excel, SQL, PowerPoint and other MS Office Suite programs.

• Experience working with billing platforms like Zuora and payment providers like Stripe, Adyen, PayPal, Cybersource.

Nice to have:

• In-depth payment business and technical domain knowledge including interchange, payment systems, payment risk, business development, tax, legal, and accounting.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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