Employee Relations Lead

People Experience (PX)


Employee Relations Lead

  • R10384
  • Bay Area, California, United States
  • People Experience (PX)
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is seeking an Employee Relations Lead that will guide the evolution of our employee relations and investigations model to align with the lived experiences of our employees and culture. 

In this role you will provide employee relations, performance and case management consultation, within the Employee Relations (ER) function for Zoom. We’re looking for a change leader and innovator to implement best-in-class, contemporary practices that ensure employee issues and concerns are resolved fairly and positively, while mitigating risk for the organization. 

This person will be accountable for providing regional and global support while working closely with the EMEA legal team and with employees across Zoom. They’ll build trusted relationships quickly, and will lead with warmth, empathy, compassion, and creativity to think inside of and outside of the box to drive the right solutions. They’ll also serve as a subject matter expert on policy and employment law, partnering closely with various stakeholders including Business Leaders, HR Business Partners, Legal, Privacy & Security, Compliance & Ethics. 

This role will report directly into the Global Head of Business Partners, Shared Services and ER. 


  • Conduct internal investigations of policy violations, including EEO claims and HR allegations like bullying, misuse of resources, and violations of the employee handbook

  • Follow an investigation process that includes gathering and analyzing facts, applying relevant policies and past practices to reach conclusions, and recommend management actions. Partner with internal employment attorneys, compliance, internal audit, and other internal investigative bodies, as necessary 

  • Track, report, and analyze case trends 

  • Provide expertise, consultation, guidance and coaching to manager, employees and HRBPs to address employee behavior and performance concerns

  • Provide guidance and assistance with the development and delivery of appropriate feedback or corrective / disciplinary actions which aligns with company approach, practices, and processes

  • Able to design and implement end-to-end employee relations strategy and methodology. 

  • Utilizing consulting skills and strong active listening on what is said and unsaid to effectively support employees when reintegrating back into work following one of these experiences

  • Develop and regionally implement various policies and programs including employee coaching and engagement, policy interpretation, and sensitive work-relation issues

  • Report on overall Employee Relations trends by geography, team and/or business unit to enable the HR teams to build plans to strengthen managerial quality across the organization

  • Conduct manager training in conjunction with the talent team and organizational development team

  • Manage or participate on special projects / programs requiring ER stakeholder input, as needed (ie/M&A)

  • Partnership with Compliance and Ethics legal team on complex and significant investigations

  • Develop and implement best practice templates / forms to assist managers with documentation requirements


● 10+ years experience in Employee Relations 

● 5+ years experience in managing or leading teams 

● Ability to synthesize complex issues, translating them into written form to ensure legally appropriate documentation 

● Business and people acumen, knowledge of consulting frameworks and models, and ability to influence employees and managers at all levels

● Solid understanding of Federal and State laws, regulations and policies, principals, concepts and practices, including but not limited to Title VII, FMLA, ADA, etc. 

● Possess high degree of integrity and competence dealing with highly sensitive / confidential information in a discrete manner

● Excellent coaching, facilitation, and conflict resolution skills

● Strong analytical skills with the ability to use data to form hypotheses, operate / advise in the “gray” areas. Adept understanding of client motivations and business pain paints; leverages inputs to influence business decisions

● Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment

● Proven experience in managing multiple projects with strong time management and prioritization skills

● Strong diversity and inclusion acumen and commitment

● Demonstrated success working collaboratively within and across HR and legal

● Bachelor’s Degree or equivalent

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 


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