Engineering Operations (EO)
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Responsible for the overall hands-on support of multiple data center environments
Possibility of travel to remote colocation facilities to support special projects, site expansion, decommission work, etc.
Perform server infrastructure upgrades and repairs such as: Motherboards/DIMM/Drives/NIC’s/RAID/SFP replacements
Perform Rack/Stack/Cabling activities as needed for both Network and Compute platforms
Ownership of on-site RMA process for various infrastructure platforms
Support Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment to achieve project deadlines
Monitor and carry out tasks through JIRA ticketing system as assigned by customer teams
Understand process for diagnostic methods of troubleshooting data center equipment, including Server, Network, Circuits and Layer-1 cabling issues.
Monitor Power loads at the cabinet level to ensure PDU’s are not overloaded
Create and Manage Rack Elevation documentation
Manage hardware asset tags, perform quarterly and year-end audit with Finance Team
Partner with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up
Produce periodic status reports on utilization, progress, downtime, performance and costs
Manage spare part inventory including packaging and shipping parts to remote data center locations
Self-perform server diagnostic and troubleshooting
Perform afterhours and on-call support as needed
Other tasks as required by management
2-3 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology
Understanding Network Fundamentals and computer hardware troubleshooting skills
Working knowledge of networking components and infrastructures, including Wi-Fi
Previous experience with datacenter equipment including console, KVM, and power control is preferred
Familiarity with JIRA ticketing system
Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product
Ability to use independent judgment to make sound, justifiable decisions and take action to solve problems
Ability to communicate effectively with customers and internal staff and effectively work in team environment
Must be comfortable working in a high stress, fast paced environment with shifting priorities.
Must be able to work on a shift which may require nights, holidays, and some weekends.
Proficient with Google GSuite (Docs, Sheets, Slides, and GMail )
Lift up to 75 lb
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
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Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
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