CX Sales Specialist (Tokyo Based)

What you can expect

In this role you will grow adoption and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Engagement Management capabilities (WFO/WFM). Increasing awareness across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects is our overarching mission. This role is based in Tokyo, and reports to Head of CX Sales, APJ based in Australia.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

•  Have 12+ years Experience of Telephony Contact Center Sales Experience (Cloud & Premises PBX), and any team leader experience is strongly required

• Have fluent Business Japanese & English (This role is based in Tokyo)

• Experience working within strategic Enterprise accounts

• Experience leading others with product/services training; demo and sales guides; learning and training materials

• Experience utilizing Customer Relationship Management (CRM) tool

• Able to travel as needed 

職務内容

Zoom Contact Center (CCaaS)、Zoom Virtual Agent、Zoom Engagement Management (WFO/WFM)の導入と展開を促進します。Zoomの既存顧客の認知度を高めるとともに、Zoomの新規顧客や見込み顧客のマーケットエバンジェリストとして活動することが私たちの包括的なミッションです。この職務は東京を拠点とし、オーストラリアを拠点とするAPJのCX営業部長の直属となります。

チームについて

Zoomの営業チームは、会社の成功を牽引するダイナミックな力です。あらゆる業種のお客様に最先端のコミュニケーションソリューションを提供することに重点を置き、世界中のお客様と情熱的に取り組んでいます。戦略的パートナーシップと顧客中心のアプローチを通じて、Zoomのグローバルなプレゼンスを拡大し、企業がバーチャルコラボレーションの可能性を最大限に活用できるようにする上で、極めて重要な役割を担っています。

求めるご経験・スキル

• 12年以上のテレフォニーコンタクトセンター営業経験（クラウド＆PBX）、チームリーダー経験をお持ちの方

• 流暢な日本語と英語でのビジネスコミュニケーションスキルをお持ちの方（東京での勤務となります）

• 戦略的エンタープライズアカウントでの営業経験

• 製品/サービストレーニング、デモ、セールスガイド、学習/トレーニング教材で他者をリードした経験

• 顧客関係管理（CRM）ツールの活用経験

• 必要に応じて出張可能な方

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.