CX AI Sales Specialist

About the Role

The CX AI Sales Specialist is a customer-focused pre-sales professional responsible for understanding customer goals, identifying AI opportunities, and designing intelligent customer journeys that deliver measurable outcomes. 

You will collaborate closely with Account Executives, CX Specialists, Solution Consultants, and Forward Deployed Engineers to shape AI-driven customer experiences — focusing on discovery, design, and value articulation rather than technical build or demo execution.

What You’ll Do

1. Pre-Sales Discovery & Solution Design

• Lead discovery sessions and workshops to uncover customer goals, challenges, and desired outcomes.

• Map current (“as-is”) and future (“to-be”) customer journeys, identifying where AI agents can enhance experience and efficiency.

• Translate customer insights into clear solution recommendations and design concepts that guide technical teams in building and demonstrating solutions.

• Define pilot scope, success metrics, and phased rollout strategies aligned with customer and GTM objectives.

• Collaborate with Solution Consultants and Engineers to ensure proposed designs are feasible, scalable, and aligned with customer needs.

2. Sales Enablement & Value Articulation

• Partner with sales teams to qualify opportunities and position AI CX solutions effectively within the customer’s business context.

• Apply consultative and value-based selling techniques to articulate the business impact of AI-driven customer experiences, building trusting customer relationships to drive ongoing upsell opportunities.

• Support the creation of tailored proposals, presentations, and narratives that connect AI capabilities to measurable business outcomes.

• Evangelize Zoom’s AI and Virtual Agent capabilities across internal teams and customer stakeholders, ensuring consistent messaging and understanding.

3. Design Handoff & Alignment

• Ensure seamless handoff of designed solutions to post-sales and Professional Services teams, clearly documenting customer objectives, success criteria, and design intent.

• Facilitate alignment sessions between pre-sales and post-sales teams to eliminate gaps in understanding of customer goals and expected outcomes.

• Maintain visibility through the transition phase to confirm that design fidelity and customer expectations are preserved.

4. Cross-Functional Collaboration

• Work with Product, Engineering, and Enablement teams to represent customer needs and influence roadmap priorities.

• Partner with Professional Services to ensure smooth transition from pre-sales design to implementation.

Experience & Skills Required

• Deep expertise in conversational AI, generative AI, agentic AI, and AI-driven customer experiences.

• Proven experience in pre-sales solution design, CX consulting, or AI sales enablement.

• Ability to translate technical AI concepts into business value narratives.

• Strong understanding of virtual agent technologies and experience working at market leading virtual agent technology companies. 

• Ability to confidently discuss AI agent architectures, prompt strategies, and integration approaches.

• Excellent facilitation, storytelling, and consultative communication skills.

• Familiarity with CRM systems (Salesforce, Dynamics) and sales methodologies.

• Comfortable operating in fast-paced, customer-facing environments with evolving priorities.

Preferred Qualifications

• 6+ years of experience in CX, AI, or automation solution sales.

• 3+ years of experience in Contact Center or Virtual Agent solution design.

• Experience leading customer workshops, journey mapping, and AI opportunity assessments.

Why Join the Team

You’ll be at the forefront of transforming customer experiences through AI. This role offers the opportunity to shape how organizations design, deploy, and scale intelligent customer interactions. You’ll collaborate across sales, design, and product teams to deliver measurable impact — from discovery through to successful handoff — while helping customers realize the full potential of Zoom’s AI CX solutions.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.