Customer Success Manager - Workvivo APAC(based in Sydney or Melbourne)

Customer Success Manager - Workvivo APAC(based in Sydney or Melbourne)

What you can expect

As a Customer Success Manager at Workvivo, you will partner with organizations across the APAC region to enhance internal communication and employee engagement. Your role will be instrumental in ensuring an exceptional employee experience while supporting the growth ambitions of global organisations across various industries.
You will be the subject matter expert and key point of contact for our customers. You will be guiding them on best practices to drive adoption and maximize their success with Workvivo. You'll advocate for their needs, ensuring they receive the strategic support and insights needed to achieve their employee engagement goals.

About the Team

Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is a part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.

What we’re looking for

• 5+ years of experience in a Customer Success role, ideally within SaaS or employee experience platforms
• Have good communication skills, with the ability to engage one-on-one, lead group discussions, and deliver formal presentations
• Have ability to translate technical concepts into clear, actionable insights for customers
• Be strategic thinker, always looking for opportunities to improve processes and customer outcomes
• Have an excellent competency in Customer Success techniques and approaches
• Be proactive and creative approach to problem-solving
• Have exceptional customer service skills, with a highly responsive and solutions-oriented mindset

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.