Customer Success Lead, Workvivo - Ireland

What you can expect

As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the ultimate customer experience. Reporting to the Director of Customer Success, you will be leading a team of current Customer Success Managers. You will also partner with customers to deliver a fantastic employee experience, driving business adoption of Workvivo throughout the post-launch journey.

About the Team

Workvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location. Commited to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

Responsibilities

• Holding regular 1:1s with junior members of the team and Tech Touch resources.

• Escalating to the Director of Customer Success where necessary.

• Coordinating onboarding for new Customer Success Managers joining the team.

• Identifying early doors risk accounts and formulating playbooks to mitigate churn with direct reports.

• Maintaining hygiene of CRM system and identifying opportunities for improvement and automation

• Coaching and up skilling the wider team.

• Recording and producing written resources and providing regular feedback/ideas to scale processes.

What we’re looking for

• Able to think laterally and strategically. Be on the lookout for continuous improvement.

• Have an excellent competency in Customer Success techniques and approaches.

• Provide excellent customer service skills –hugely responsive internally and to customers.

• Demonstrate experience of leading a team to successful outcomes on projects or tasks

• Have a proactive approach to problem-solving and be able to think creatively.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.