Customer Security Assurance Senior Analyst


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Customer Security Assurance Senior Analyst

  • Remote, Germany
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is looking for a Sr. Analyst in the EMEA region to join our Customer Security Assurance team. In this role, you will be responsible for driving proactive customer assurance initiatives, leading customer security audits and assessments, responding to customer security requests, and participating in meetings and RFPs for prospective customers. You will also contribute to developing and improving processes for managing customer security requests and building proactive customer assurance content. This role is customer facing so exceptional communication and presentation skills are required.

What You Get To Do Everyday

  • Contribute to building proactive customer security assurance capabilities and content.

  • Proficiency and fluency in the German language is required for this role.

  • Lead responses to customer security assessment requests, questions, and other customer security requests in the EMEA region.

  • Lead EMEA customer security audits and RFPs and represent Zoom’s information security program in meetings with current and prospective EMEA customers.

  • Maintain a knowledge base of security content and work with the Security Standards and Compliance team to ensure our customer assurance artifacts remain updated.

  • Perform quality assurance of security artifacts, e.g., reviewing completed information security documentation for accuracy and completeness.

  • Contribute to building and communicating processes for streamlining customer security assurance requests.

  • Serve as subject matter expert for all EMEA specific security and privacy certifications and attestations, including Spain’s Esquema Nacional de Seguridad (ENS), France’s Certification de Sécurité de Premier Niveau (CSPN), and BSI Cloud Computing Compliance Criteria Catalogue (C5), etc.

  • Ensure appropriate EMEA security related documentation is available on the Zoom Trust Center (ZTC) and translated into the appropriate languages.

  • Work with sales and government relations teams to assess market needs and continuously identify and prioritize EMEA specific security certifications and attestations.

  • Identify opportunities for emerging EMEA-specific security and privacy certifications and attestations.

  • Document Zoom's cybersecurity compliance posture, manage EMEA compliance efforts to meet both internal and external deadlines, and help prioritize the most critical gaps.


What You Bring To The Role

  • Bachelor's degree in Computer Science, Information Systems, or similar degree

  • 6+ years of overall professional experience

  • Exceptional communications skills, both written and verbal

  • Ability to act with agility in a fast-paced environment with rapidly evolving priorities

  • Knowledge of cloud-based application deployments and IaaS architectures, preferably in AWS

  • Strong familiarity with a broad range of information technologies, protocols, and security domains

  • Deep understanding of a wide range of security and privacy assurance frameworks, e.g., ISO 27001, ISMAP, ENS, iRAP, C5, ISO 27701, ISO 27017/18, SOC 2, NIST CSF, HIPAA/HITRUST/HITECH, CSPN, etc.

  • Relevant professional security certifications, e.g., CISA, CISM, CTPRP, CISSP, or CRISC

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

Given Zoom’s status as a federal contractor, we are subject to President Biden’s Executive Order requiring COVID-19 vaccinations for all US employees. As such, Zoom requires all US employees, including remote employees, to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 

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