Customer Services
Thank you
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We are looking for a forward-thinking, enthusiastic Instructional Designer on the Customer Enablement team that has a passion for helping others succeed and the desire to develop best-in-class e-learning modules using innovative tools and processes. The ideal candidate will play a critical role in the Zoom education of our customers.
YOU WILL:
Work cross-functionally with Channel, Partners, Solution Engineering, Customer Success, Support, and Product Marketing to understand customer training needs
Manage the creation of high-quality learning modules that provide product information and best practices, through the development of self-paced learning modules, videos, scripts, and more
Facilitate the course creation process from intake and management of requests to development and reporting on adoption, completion, and satisfaction with minimal supervision.
Analyze existing instructional material to suggest and apply improvements, assess learning needs and develop online learning content and materials
Troubleshoot technical problems via reported user issues
Collaborate on the design of a customer qualifications and badging program
Organize and create best practices for how e-learning modules are structured, stored, updated, and archived owning the lifecycle of a learning module
BS / BA degree is preferred but not required
5+ years of relevant experience, 3+ years of experience using course authoring tools
Comfortable being on camera and working with a virtual and remote team
Ability to create content by blending existing and new methods
Experience with producing content video and training transcripts
Outstanding communication & organizational skills
Understanding of varied learning styles
Knowledge of assessment and evaluation methods
Proficiency with Articulate / Rise, Camtasia, Captivate, Docebo or proprietary LMS, and Adobe products preferred
Ability to work in a rapidly changing environment
Be an effective communicator, verbally, written and listening
Comfortable with aspects of G-Suite such as Google Docs and GMail as well as use of Asana for project management
Along with your resume, send or point us to an example of content you've developed such as: Product tutorials, demo sales guides, procedure guidelines, knowledge base articles or classroom training slides
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
Colorado Salary Range or On Target Earnings:
Minimum:
$82,350.00 USDMaximum :
$160,560.00 USDIn addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:
Find us on social at the links below and on Instagram
View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
Celebrating Pride Month is always a special occasion for members of our Zoom Pride Employee Resource Group (ERG). Working with our Diversity, Equity, and Inclusion (DEI) team, we put together...
Read more >At Zoom, we are dedicated to delivering happiness and caring for our community, customers, employees, and environment. We seek to make the world a better place by providing technology that...
Read more >Zoom formally launched our Diversity, Equity, and Inclusion (DEI) program in the summer of 2020. It was important to take an honest look at our organization and all the ways...
Read more >Enter your details
Thank you
Fraudulent Employment Offers
Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.
Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.
Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us.
Find roles that are just the right fit for you, delivered straight to your inbox. The next opportunity you see could become your new career.
Thank you for signing up for job alerts from Zoom!
Zoom uses cookies on this site to improve performance, for analytics and for personalization. Please see our Cookie Policy for details and information on how to adjust your cookies settings. As a candidate for employment at Zoom, your personal data can be processed as described in our Privacy Policy.
You consent to our cookies if you click "I Accept". If you click on "I Do Not Accept", then we will not use cookies but you may have a deteriorated user experience. You can change your settings by clicking on the Settings link on the top right of the device