Contact Center - Consulting Solutions Engineer (Tokyo Based)

• Have a fluent Business Japanese & English (This role is based in Tokyo)
• 5+ years of experience in customer-focused roles
• Have proven sales skills targeting business customers with a deep understanding of necessary techniques and demonstrate professional business/technical acumen. Should have a track record in solutions engineering or solution consulting roles.
• Understand the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Have a proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Have wealth understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Have an ability to work and communicate effectively with internal stakeholders

• 流暢なビジネス日本語と英語（東京勤務ができる方を募集しています）
• 5年以上のお客様対応業務経験
• 必要な技術を深く理解し、専門的なビジネス/技術的洞察力を発揮して、法人のお客様をターゲットとした営業スキルをお持ちの方（ソリューションエンジニアリングまたはソリューションコンサルティングの実績含む）
• ワークフォース最適化、ワークフォースマネジメント、ワークフォースエンゲージメントマネジメントなどのコンタクトセンターの概念を含むCX/EX業界を理解されている方
• CCaaS、および/またはAI、ワークフォース最適化、品質管理などの隣接業界での実績がある方
• コンタクトセンター市場やトレンドに関する豊富な知識を有し、戦略やビジョンに影響を与えるために顧客ニーズを提唱できる方
• 社内のステークホルダーと効果的に協働し、スムーズなコミュニケーションを図る事ができる方

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.