Configuration Management & Governance Lead

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is hiring a CMDB Manager who will manage/support a controlled environment around IT Configuration Items (CIs), establishing a reliable source of asset data, and providing the linkage between IT Service and Configuration Management. This controlled environment effectively captures and manages IT CI information, supports an effective CMDB and provides value-added services that improve organizational capabilities, manages risks, lower costs, and increases productivity

CMDB Manager responsibilities

• Managing the day-to-day activities of the process, including establishing priorities and work assignments

• Tracking compliance to policies and procedures and resolving or escalating any compliance issues

• Facilitating CM audits

• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)

• Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions

• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes

• Reviewing and approving all changes to the CMS infrastructure where applicable

• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed

• Mentoring the organization of CM services, concepts, policies, and procedures

• Chairing the configuration control board (CCB) and enacting changes as directed

• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality

• Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure

• Reviewing and publishing configuration management reporting

QUALIFICATIONS

• BS or equivalent and experience in Configuration Management.

• Strong knowledge of information technology change and configuration management best practices and methodologies.

• Efficient in use and support of ServiceNow CMDB (Data Models, BSM Mapping, Data Transforms).

• Solid knowledge of ITSM processes, especially ITIL Service Transition.

• Advanced knowledge of Microsoft Excel (functions, formulas, pivot tables).

• ITIL V3 Foundation required.

• ServiceNow hands on experience, especially in the auto-discovery, configuration management, CI/CMDB areas. Experience with Service Mapping is a plus.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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