Commodity Manager - Professional Services

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Role

Reporting to the Head of Procurement & Sourcing, the Commodity Manager - Professional Services will be responsible for Zoom’s end-to-end procurement activities, including partnering with internal stakeholders on data analysis, research, strategy development and proposal analysis through implementation. The assigned commodities emphasize Professional Services activities such as Contingent Workforce, Consulting, Business Process Outsourcing (BPO) and Managed Service Providers (MSP) as well as their associated services. Expertise in Professional Services along with a deep understanding of the global and regional vendor base and industry trends is required.

Responsibilities:

• Develop strong stakeholder support and cooperation on assigned commodities.

• Design, conduct and synthesize supplier, industry and market research for assigned commodities to develop a sourcing strategy

• Lead full Request for Proposal & Bidding process including spend analysis, RFI, RFQ, quotes analysis, pricing, and contract & statement of work negotiations and execution.

• Develop, manage and enforce compliance with Preferred Suppliers List (PSL) and strategically manage tail-spend to migrate to preferred suppliers wherever possible.

• Segment supplier base and routinely schedule and review the suppliers’ KPI performance to ensure expectations are met and value is attained.

• Process of data collection and analysis of spend data for assigned commodities.

• Ensuring commodity spend is under management and contract compliance.

• Develop a Sourcing strategy to support strategic commodity planning and savings.

• Identify risks in the vendor portfolio for Outsourcing categories and develop strategies to mitigate the risks

• Establish metrics and tools to monitor progress and supplier scorecards.

• Implementing Worldwide/Regional/Country agreements to consolidate suppliers/spend.

• Analyze historical spend, as well as forecast, spending to track savings by commodity/business.

• Maintain day-to-day supplier relationships; act as the lead point of contact for all commercial issues.

• Identify and negotiate commercial cost reduction opportunities

• Issue RFx for sourcing assigned commodities.

• Review, analyze and clarify quote packages from suppliers.

• Negotiate, evaluate and issue PO’s for assigned commodities.

• Work on “Lean” initiatives and identify other sourcing efficiencies via benchmarking, VA/VE, competitive quotes and resourcing.

• Support other Business Service Categories as needed

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Requirements:

• 5+ years of industry experience sourcing Professional Services

• Experience with consolidation of suppliers to create a Preferred Supplier List (PSL)

• Possess deep knowledge of the Labor/Professional Services category and related services sourcing category

• Excellent analytical and judgment skills.  Advanced excel skills.

• Master’s degree or higher, supply chain or engineering preferred.

• Strategic Sourcing, Opportunity Analysis, and Contract Negotiations.

• Demonstrated ability to identify business process issues and drive process improvement.

• Open-minded self-starter with the ability to adapt, improvise and problem solve.

• Ability to work independently on multiple tasks and projects with various stakeholders

• Organizational skills to manage and track transactional details.

• Fluency in English; APICS certification is a plus

• Ability to travel as needed

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

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