Cloud Operations Engineer

Engineering

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Cloud Operations Engineer

  • R9625
  • Remote, United States
  • Bay Area, California, United States
  • Engineering
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

  • ** Hiring for Data Cloud Operations Engineer located in the West Coast OR Mountain Time Zone**

    The Opportunity

    In this role, you will have the opportunity to manage the real time compute infrastructure that is used to power our real time meeting platform. You will be driving operational excellence of the Zoom infrastructure through tooling and automation and will be working closely with our international teams to ensure the platform is constantly running at the highest level.

     

    Here are some examples of the types of things you would work on:

    • Build, deploy and upgrade our real time compute infrastructure

    • Ensure our systems are continuously monitored and running efficiently

    • Partner effectively with our teams on shared technologies

    • Configure tooling for system scalability, ensure we have capacity for future growth

    Minimum Qualifications

    • Please note that pursuant to a government contract, this specific position requires U.S. citizenship

    • 4+ years of relevant System Administration

    • 4+ years in a production PCI/HIPAA/FedRAMP environment

    • 2+ years of functional configuration management

    • Strong automation mindset and a passion for root cause analysis and strategies to mitigate issues

    • Experience installing, configuring, and monitoring CentOS/RHEL systems

    • Experience with performance tuning and debugging scalability issues of real time servers and applications

    • Strong proficient with cloud computing platform like Amazon AWS

    • Strong proficient with Python and Shell scripting

    • Strong proficient with Ansible Automation tooling

    • Strong proficient with Nginx application deployment/troubleshooting

    • Docker/Kubernetes administration 

    • Ability and flexibility to work after hours/weekends for application releases/deployments (2-3x a month for 3-4 hours for deployments and 4-6x a month for 1-2 hours for troubleshooting

     

    Preferred Qualifications

    • Experience in hybrid cloud environments

    • Experience with RedHat IDM and other RedHat tools

    • Experience with Tomcat and other open source web technologies

    • Experience with monitoring and alerting tools like Zabbix, Splunk, Nagios, etc.

  • Radford Profile Description
    Radford Profile Description

    Operates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product systems. Plans, designs and implements scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration and monitoring of a network system. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons and works on project implementation. Works with development teams to enhance and improve system operability. Conducts tests of network redundancy, resilience and failover of network elements to ensure up-time standards are fully achieved. May be required to provide on-call service coverage with other department employees. Also referred to as Site Reliability Engineer. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Normally receives little instruction on day-to-day work, general instructions on new assignments. Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

#LI-Remote

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from a “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday.

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

 

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