Channel Solutions Engineer (Bilingual in Mandarin/Cantonese and English)

Sales

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Channel Solutions Engineer (Bilingual in Mandarin/Cantonese and English)

  • Singapore
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Channel Solution Engineer role at Zoom is an exciting and rewarding position.  Zoom is looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform.  The Channel Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our partners and customers.

This individual serves as the lead advocate for partners; translating technical needs into solution integration recommendations, enablement and driving pre-sales capabilities such as demo and proof of concepts with our partners. The Channel Solution Engineer must be able to understand and articulate Zoom's architectural advantages to our partners and support the Channel Account Executive when it comes to proposing and designing solutions for our partners and customers.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.  In-depth knowledge of Microsoft and application-based competition is preferred (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc). 

As a Channel Solution Engineer you will be:

  • Designing next-generation communication solutions with Zoom partners

  • Enabling partners to conduct demo and proof of concepts for prospective Zoom customers

  • Solution and architectural design and selling

  • Mentoring and support partners for API/SDK demo and proof of concepts

  • Building/maintaining relationship with Resellers & Distributors

  • RFQ/RFP response/preparation

  • Building competitive intelligence

  • Working Across Multiple Boundaries

  • Driving the Zoom Vision

Zoom promotes the use of our amazing toolset to maximize all resources within.  However there will also be travel required in some instances.

Requirements:

  • 10+ years of technical experience in Collaboration technologies

  • 5+ years in an external-facing technical role required

  • BS/BA (EE/CS) or equivalent.

  • Speaks business level Mandarin or Cantonese and English to communicate with local clients

  • Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.

  • Experience with using API/ SDK and application development methodologies 

  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

  • Intermediate level solution sales ability

  • Strong business acumen and executive presence

  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS

  • Minimum 5 year’s experience in the telephony and software applications industry

  • In-depth knowledge of "traditional" voice communications systems and applications

  • Excellent communication skills

  • Create, present and document technical solutions

Desired Skills

  • End-to-end IT systems knowledge 

  • Ability to apply IT Systems knowledge to customer solution designs

  • Formulate and communicate a technical solution/vision

  • Understand Zoom partner and ecosystem partners, products and applications

  • Mentor developing team members

  • Act as a leader when the situation warrants

  • Be flexible and able to function in a high growth environment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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