Channel Solution Engineer

Sales

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Channel Solution Engineer

  • Remote, France
  • Remote, Germany
  • Remote, Roma, Italy
  • Amsterdam, Netherlands
  • Madrid, Spain
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The ideal Channel SE is passionate about our Cloud Meeting vision and can act as the partner’s trusted advisor, technical consultant, and have exceptional experience in PBX/telephony systems. This individual will work with Partners to help create the customer’s true UCaaS platform, especially Zoom Phone. 


Responsibilities:

  • Maintain and build strong relationships with the Partner’s Pre-sales team

  • Act as the technical go to person for Zoom and our Partners

  • Provide technical expertise to support and onboard partners in enhanced Cloud peering as part of the Zoom Phone Provider Exchange program

  • Support partners in API integrations with Zoom platform

  • Enable our partners in the new way of selling, implementing, and managing the Zoom UCaaS platform. 

  • Work closely with the Zoom CAMs, and Account team to update and share the partner technical enablement strategy

  • Work with partners’ technical teams in opportunities and projects; complement their skill and help assure high quality customer deliverable

  • Participate in key partner technical escalation and provide appropriate assistance to expedite resolution for both Partners and customers

  • Drive partners to utilise Zoom technology internally

Requirements:

  • 7+ years experience in a customer-focused sales/engineering role

  • 7+ years of experience in the unified communications industry

  • Fluent written and oral communication in English and one other European Language

  • Deep understanding of a Provider’s voice network and relevant infrastructure

  • Experience working in BYOC and Cloud based call systems environment

  • Experience supporting telecommunications, networking or Software-as-a-Service products

  • Working knowledge of automation tools and API’s

  • Strong technical and interpersonal troubleshooting skills, perseverance and patience

  • Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs

  • Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.

  • Experience with one or more UCaaS vendors such as Microsoft, Cisco, RingCentral is a plus

  • Ability to communicate and empathise with all levels of customers – executives, end-users, developers

  • Flexible and able to perform in a high growth environment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Explore Zoom:

#LI-Remote

Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact careers@zoom.us. 

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