Channel Program Manager


Person, Crowd, Audience, Clothing, Apparel, People

Channel Program Manager

  • Remote, United States
  • San Jose, California, United States
  • Denver, Colorado, United States
  • New York City, New York, United States
  • Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom is looking for a Business Systems Analyst (BSA) that will support our critical Channel sales systems and related processes with previous experience as a BSA/PM (Project Manager) in a fast-growing SaaS company. It will require the ability to analyze existing processes and system designs, create new processes and systems for scale, manage complex project timelines, and juggle and prioritize various projects simultaneously in a high-growth environment. Experience in implementing detailed solutions to solve multidimensional business challenges is a must as we are a cross-functional support organization. We seek a self-starting individual who is detail-oriented, can ramp quickly, think on their feet, embrace challenging business opportunities, and operate within our existing framework to solve important issues. This position requires a proactive, highly motivated individual with an aptitude for creativity and critical thinking, who will be expected to take ownership and drive positive change in collaboration with key business stakeholders.

You will:

  • Own and lead projects in a complex and fast-growing organization 

  • Managing project deliverables - negotiate timelines with stakeholders, manage timelines and prioritize business expectations

  • End-to-end ownership of system enhancements, regression testing, oversight of change control process

  • Keen problem identification, prioritization, and downstream impact analysis

  • Root Cause identification, use case documentation, requirement gathering, BRD creation and approvals, solution design, implementation, test execution, issue triage, E2E documentation, knowledge transfer activities, and training

  • Establish key metrics and communicate project progress, solutions, and risks

  • Documentation, training, and maintenance of existing and new systems and processes

  • Key member for our applications management and be point of contact for missions critical and integrated business systems

  • Develop, optimize or overhaul new and existing business processes through system configurations or customizations

  • Take part in all areas of Zoom’s software development cycle supporting business analysts, developers and other members of the team

  • Support and drive systems compliance by maintaining and reinforcing Zoom policies

  • Support the team on triaging any development and deployment issues, bugs and fixes

  • Create and update functional and technical documentation

  • Develop and deploy metrics to answer key business questions.

  • Work closely with senior leadership to understand business challenges, and provide data/analysis for better decision making.

  • Communicate complex analysis and insights to senior leaders, both verbally and in writing.

  • Manage system implementation components involved in new Partner Programs and modifications to existing Partner Programs, including external vendors and internal tools


You have:

  • 3+  years of experience analyzing business requirements, researching solutions, and driving system and process implementations

  • Experience navigating requirements across multiple IT systems and an understanding of IT infrastructure

  • 1+ years of experience with

  • Bachelor's degree, ideally in Mathematics, Operations Management Information Systems or related degree

  • Must be available outside of business operating hours for system deployments or bug fixes as needed

  • Familiarity with CPQ, Billing, and Revenue recognition systems and processes

  • Familiarity with lead routing and territory management systems and processes

  • Experience with self-managing projects in fast-paced and dynamic environment

  • Experience creating BRD’s, FRD’s and obtaining impacted executive stakeholder approvals

  • Experience in project and development methodologies

  • Experience with SaaS Enterprise systems and SaaS business operations, including technical change management in JIRA or similar tool

  • Experience with Distribution, Reseller, and other Wholesale partner relationship types, including system design, vendor integrations, associated sales, internal operational processes, and regulatory compliance requirements for these programs.

  • Experience with Agency, Direct Referral, and other referral partner relationship types, including system design, vendor integrations, associated sales, internal operational processes, and regulatory compliance requirements for these programs.

  • Similar experience with ISV/OEM programs desired.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. 

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

Colorado Salary Range or On Target Earnings:


$82,350.00 USD

Maximum :

$160,560.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.  Information about Zoom’s benefits is hereNote: Starting pay will be based on a number of factors and commensurate with qualifications & experience.  We also have a location based compensation structure; there may be a different range for candidates in other locations.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:


Fraudulent Employment Offers

Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process.

Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. 

Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact 

Sign up for job alerts

Find roles that are just the right fit for you, delivered straight to your inbox. The next opportunity you see could become your new career.

Not You?

We have emailed you a code to verify your identity

Thank you for signing up for job alerts from Zoom!

Person, Laptop, Pc, Mouse, Hair, Sitting, Female, Table, Woman, Girl