Channel Execution Program Manager

What You Can Expect

At Zoom we’re looking for an EMEA Channel Execution Program Manager to serve as the single point of contact (SPOC) for our EMEA Channel Go-To-Market strategy. This is a high-impact, highly visible role ideal for a versatile channel expert who brings deep experience across EMEA markets, a strong understanding of partner programs, and a passion for driving field execution and engagement.

You’ll act as the vital link between the EMEA Channel field organization and our Global Channel Center of Excellence, ensuring strategy translates into execution and field insights shape global programs. If you thrive in fast-paced, cross-functional environments and enjoy turning strategy into scalable results this role offers the opportunity to make a measurable impact across the region.

About the Team

The Zoom Sales team is a dynamic force behind the company’s continued growth and innovation. Focused on delivering cutting-edge communication and collaboration solutions, the team partners with organizations across every industry to help them unlock the full potential of modern work.

Through strong strategic partnerships and a customer-first mindset, the team plays a pivotal role in expanding Zoom’s presence across EMEA and globally.

What You’ll Do

• Serve as the bi-directional bridge between EMEA Channel Sales and the Global Channel Center of Excellence, ensuring alignment on programs, processes, and priorities.
• Leverage deep industry and channel expertise to accelerate adoption and enablement of Zoom’s channel GTM strategy across EMEA.
• Analyze complex data sets to identify trends, evaluate program performance, and recommend actionable improvements.
• Design and implement operational processes and workflows that enhance channel efficiency and partner satisfaction.
• Manage and optimize channel operations, including partner onboarding, program deployment, and performance tracking.
• Collaborate cross-functionally to execute channel initiatives and resolve operational bottlenecks.
• Utilize CRM and partner portal systems to drive reporting accuracy, visibility, and data-informed decision-making.
• Operate with autonomy, sound judgment, and a solutions-oriented mindset in a fast-moving environment.

What We’re Looking For

• Bring 5+ years of experience in the SaaS industry with strong partner expertise and demonstrable strategic channel capabilities.
• Demonstrate in-depth knowledge of EMEA channel dynamics to accelerate adoption and enablement of Zoom’s channel GTM strategy.
• Apply creative problem-solving skills to resolve diverse issues and analyze data to develop effective, scalable solutions.
• Exercise sound judgment in selecting methods and approaches while operating with minimal day-to-day supervision.
• Leverage strong analytical skills to identify trends, interpret metrics, and deliver actionable insights to leadership.
• Communicate effectively—both verbally and in writing—including presenting to executives and key decision-makers.
• Build trusted relationships with internal and external stakeholders and deliver compelling, customized presentations via web conference.
• Exhibit a positive, adaptable mindset with exceptional interpersonal skills and flexibility to travel as needed.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.